Job Description

Posted 1 day ago

Trainee Tech Support Engineer – Fast Growing MSP – Harlow Essex 

About us

Acker-Tech is a growing managed IT provider based in Harlow, supporting businesses across Essex, Hertfordshire and London. We’re a Microsoft partner with Cyber Essentials Plus, with a focus on preventing problems before they affect our clients. Joining us now means playing a real part in building the company, with plenty of room for personal and professional growth.

Position summary

This role is for someone with a genuine passion for technology who is curious, adaptable and keen to learn. If you’ve built a PC, set up a home lab, or you’re the one your family calls when the Wi-Fi drops, that’s a good start. You’ll work alongside our engineers on real client issues from the start, including visits to client sites. We’re committed to your development.

Key responsibilities

Log, work and update support tickets by phone, email and remote session
Troubleshoot everyday hardware, software, printer and Microsoft 365 issues
Set up laptops, phones and new starter accounts
Handle password resets plus mailbox and Teams access requests
Escalate complex issues to senior engineers with clear notes
Join engineers on client site visits, office moves and device rollouts
Document fixes so the whole team can use themWhat we’re looking for

A genuine interest in IT, whether through study, a home lab, a first job or helping friends and family
A logical approach to solving problems
Clear communication with non-technical people
A willingness to learn and take feedback
Basic knowledge of Windows, Microsoft 365 and networking (IP addresses, DNS, Wi-Fi)Desirable

CompTIA A, MS-900 or similar, or working towards one
Helpdesk or customer service experienceMinimum requirements

UK resident with a full UK driving licence and own car for business use (mileage paid)Why join us

Experience of lots of different businesses and how they run their IT
Microsoft exams paid for
A route to Support Engineer as your skills grow
You’ll be part of a dynamic team where your opinion matters 

 INDAPE