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Technical Support Specialist

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Job Description

International Tech company for the construction industry based in London is looking for a Technical Support Specialist. You will be working in a small team and will assist mainly installers and distributors, but also housing associations and property managers at times. This role requires electrical/electronic knowledge more than IT experience. A full training will be given.

This a Monday to Friday role based in London with no late shift.

ROLE of the Technical Support Specialist:

* Assisting professional clients in installing products and troubleshooting technical issues and breakdowns

* Setting up, configuring products on management software

* Assisting housing professionals and residents on how to use the products

* Manage the customer relationship and log-in interactions with customers

* Maintain a strong relationship with the client

* Deliver in-house trainings to the Sales team and to clients when needed (housing associations, property managers, installers, distributors)

PROFILE:

* Technical knowledge of electronical, electrical devices, telecom

* Previous experience as a Technical Support, Desktop Support or Helpdesk technician Including any experience working in mobile phone repairs or electronics industry.

* Ability to diagnose and troubleshoot basic technical issues

* Strong customer service skills

SALARY:

C£33k/pa negotiable according to skills and experience

25 days holidays, private health insurance, 5 % employer pension contribution, travel allowance and 2 days WFH

Skills:

Job Summary

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Gunnersbury Location
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