Technical Support Assistant

Full Time Somerset IT Job Pro UK

Job Title: Technical Support Assistant

Location: Wellington, Somerset

Salary: £22,447.92

Our growing client is looking for an enthusiastic individual to join their team. As a technology-based company who provide a varied document management service to a wide range of customers as logical mind and strong attention to detail is a must.

This is a brilliant opportunity for someone looking for a long-term position with the ambition to progress within the company in the future.

Job Responsibilities

* Meeting the needs of the customer and customising software configuration

* Rectifying any issues customers may be experiencing

* Looking into and reporting any software application faults

* Production and maintenance of data

* Following procedures and keeping up with documentation

* Analysis and extraction of customer data

Essential Job Requirements

* Quick thinking and the ability to problem solve

* Strong attention for detail

* Confident learning new software

* Able to quickly absorb new information

* Work to tight deadlines

* Effective communication skills


* Excellent verbal and written communication skills

* Ability to relay technical information clearly

* Experience using Microsoft Office applications

* Easily adaptable

* Independently manage work load

* Coding experience

* Experience working in a technical support environment

* Experience working with application logs

This is an excellent opportunity working in a busy atmosphere with the chance of future progression. The hours for this role would be 8.30 – 5.30 with a one hour break. The company offer 28 days holiday rising to 33(1 day increments annually) including bank holidays. Other benefits include a Generous Bonus Scheme and Optional Private Health Care.

For more information, please contact Maria at our Huddersfield office on (phone number removed)

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