Technical Administrator

Full Time Tamworth Staffordshire IT Job Pro UK

We are urgently recruiting for a Technical Administrator; you will be working for a well-established organisation based within the manufacturing and distribution industry and they have been established for 30+ years based in Tamworth.

Benefits include 31 days holiday including the Bank Holidays, Christmas shut down (3 days will be deducted from your total holiday allowance), Access to Employee Assistance Programme (EAP), Discount vouchers for optical requirements and free car parking. 

As the Technical Administrator, you will be:

Maintaining open communication channels with other IT departments within the business
Monitoring and allocating tickets to Technicians
Ensuring a high level of communication with the end users is maintained regarding open tickets
Maintaining important documentation and being a part of the process during an event
Dealing with the overflow for incoming calls to the support desk
Carrying out general IT administrative support for the IT Infrastructure department
Creating and developing reports based on the information within the ticketing system 
As the Technical Administrator, you will have:

The passion for technology and a drive to further develop that interest
Strong communicational skills
Previous experience working within a similar position within administration and customer service
Ability to multi-task, set priorities and manage time effectively
A basic understanding of internet security and data privacy principles
A full UK Driving Licence is desirable
You may have experience of working as one of the following: 1st line Administrator, Support Desk Administrator, Support Desk Helpdesk, Support Desk Co-ordinator, Administrator, 1st Line Customer Advisor, IT Apprentice, Technical Apprentice, IT Co-ordinator, Technical Customer Advisor, Technical Support Advisor or you will have a keen passion for IT with an administration/customer service experience
As the Technical Administrator, you will receive a salary between £17,000 to £20,000 per annum depending on experience plus a fantastic range of benefits

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