Job Description

Posted 2 weeks ago

ERP & Systems Access Support Analyst (Access & Reporting)

📍 Leeming Bar / Hybrid
🕒 Full-Time | Permanent

We’re looking for an organised and customer-focused ERP & Systems Access Support Analyst to join our team and play a key role in managing user access across our ERP, reporting, and finance systems.

This role is responsible for the end-to-end management of user access, supporting joiners, movers, and leavers, handling support requests through our ITSM platform, and ensuring strong governance and a great user experience.

Key Responsibilities

* Create, amend, and remove user access across ERP and related systems

* Manage incidents and requests through the ITSM tool

* Troubleshoot access issues and escalate complex cases where needed

* Support audits and maintain accurate access records

* Work closely with HR, Finance, IT, and operational teams

* Identify opportunities for process improvement and automation

About You

Essential:
✔ Experience administering users in ERP or enterprise systems (SAP, Oracle, JDE, Sage, Unit4 or similar)
✔ Experience using ITSM tools and managing support tickets
✔ Understanding of role-based access and provisioning principles
✔ Strong attention to detail and communication skills

Desirable:
➕ Experience with reporting/BI tools (Power BI, TM1, ThoughtSpot, SSRS)
➕ Knowledge of access governance, SoD, or audit controls
➕ Basic SQL knowledge

We’re looking for someone who is organised, proactive, customer-focused, and enjoys solving problems while delivering a great support experience