Job Description

Posted 2 weeks ago

Support Engineer – Shipbroking – £30,000 – £40,000 – Office Based – London
 
Overview:
A global broking organisation (supporting over 250 users in 14 countries) are currently looking for an experience Support Engineer. You will be joining its progressive IT team; working with experienced technical professionals, this role will involve hands on technical exposure and interacting with users across the service desk function and support functions.
 
Roles & Responsibilities:

Ownership, monitoring, tracking, and communication about incidents assign to the relevant IT Support Team
Resolving IT support incidents and service requests within agreed SLA timeframes
Recording, ownership, monitoring, tracking, and communication about incidents
Investigating and diagnosing incidents escalated from the Service Desk/IT Support
Escalating incidents to IT Management/External Vendors
Providing desktop hardware and software support
Updating Service Desk systems in accordance with internal proceduresSkills & Experience:

Solid experience working as a Support Engineer
Good experience working with Office365 & Azure AD
Experience working with IntunePackage:

£30,000 – £40,000
Office based – Chelsea
+ Excellent benefitsSupport Engineer – Shipbroking – £30,000 – £40,000 – Office Based – London