Job Description

Posted 1 day ago

We’re exclusively partnered with a global data storage vendor to grow its EMEA technical support team.

With 40+ years in the market, they’re one of only a handful of vendors still covering every storage tier, from flash to disk to tape. A new leadership team has driven a strong run of sales growth, and the business is now reinvesting heavily in R&D, hiring and next-generation storage built for AI workloads.

That growth means the support team is busy, and they need a German-speaking support engineer who already knows storage and can start picking up customer tickets quickly. You’d be joining at a good time: a business on the up, with real backing behind its products and people.

What you’ll do
Own technical support cases for enterprise customers across EMEA, including German-speaking accounts
Troubleshoot issues and work out whether the cause sits in the product, the wider environment or the customer’s backup setup
Explain technical problems and fixes clearly to customers and partners
Work with product engineering to escalate issues and feed back on improvements

What you’ll need
Fluent German and English, spoken and written
3+ years in a technical support role working with storage or backup
Solid grounding in SAN, NAS, backup and recovery
Hands-on experience with backup software
Confident dealing directly with customers
Based in Belgium

Nice to have
VTL, object storage or tape experience
Linux/Unix and Windows troubleshooting
Fibre Channel, iSCSI, replication or de-duplication
Backup tools such as Veritas NetBackup, CommVault or EMC NetWorker
VMware experience