Software Support Analyst

Full Time Stoke-on-Trent Staffordshire IT Job Pro UK

We have an exciting opportunity to join Europe’s leading distributor and manufacturer supplying B2B and B2C customers. Due to the massive growth and success over the year, they are looking to expand the team by offering multiple Software Support Analysts roles to play an integral part of the support team. The role comes with a competitive salary, structured salary increases after a length of service. Excellent opportunity to join a friendly and dynamic team, fantastic opportunities for career development.
Job Description:

Handling calls for support and assistance from the company’s Dynamics Nav user base as well as users of other satellite systems.
Handling requests to ensure logging of support calls and push through to resolution where possible, escalating where not possible.
Handling queries from representatives of the company’s customer base when having issues with the IT resources provided by the company, resolving their problems either through corrective action or provision of suitable information or escalating their issues.
The Software Support Analyst will take a hand in the monitoring of the company’s automated systems as required to ensure that these are kept running at all times.
Taking part in rota based on-call support after training and check service operating in the evenings and weekends (includes answering and logging calls, escalating where unable to solve and monitoring automated systems to ensure uninterrupted operation during the out of hours period).
Taking part in the monitoring of systems functions and performance and resolving known issues affecting this.
The Software Support Analyst will take on some other IT related duties as required. Candidate Requirements:

Excellent computer skills – must be able to handle MS Windows, MS Office packages
MS Dynamics Nav would be preferred
The Software Support Analyst will have knowledge of WMS/ERP/MRP systems
Previous experience working within a software support role or similar
Degree or HND or A-Level in computer science, software development or similar would be considered
Knowledge or experience within coding using Python would be highly advantageous
Excellent communication skills, both written and verbal
The Software Support Analyst will have a flexible and yet organised and structured approach to all aspects of work
Genuine interest in helping people
Good knowledge of the Navision systems with a thorough understanding of how the “split-system” handles the passing of data back and forth would be ideal
Good knowledge and understanding of satellite systems such as the iPad and laptop-based databases used by the sales reps, web-portals used by administrators etc
A driving licence is essential as would be required to travel to multiple locations Hours: Shift based Monday – Friday (6:00am-2:30pm/8:30am-5:00pm with on-call out of hours and weekends on a rotating basis
Salary: £30,000 per annum
Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region

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