Job Description

Posted 2 weeks ago

Software Implementation Manager  

£35,000 – £40,000 plus benefits including a bonus, remote and flexible working, private healthcare, rising holiday, enhanced pension, income protection, dedicated training budget /monthly training and lots more!

Fully Remote (travel roughly once per month)

Keywords:  Software Implementation, Project Management, Project Coordinator, Project Support, Software, SaaS, Implementation, Client, Stakeholder, Change Request, Accounting, Property Management, Property Tech.

My client is an award-winning software organisation.  They have an unrivalled reputation, offer a fantastic working environment, look after their staff extremely well and are currently growing so it’s a great time to join them!  

Due to recent growth, they have created a brand-new role for a Software Implementation Manager. This will be a pivotal role within the business, responsible for being the first point of contact for clients and coordinating and managing all new client implementation projects. We are looking for a professional candidate with experience of project coordination within the software industry.

Software Implementation Manager – Duties:

New Client Implementation Coordination

Work closely with the Sales Team to understand the pipeline in place. At the point of sale, to meet with the Sales Team to handover to understand the project requirements in full.

Conduct kick-off meetings with clients to understand project requirements and present the client with a high-level proposed timeline, and establish acceptance criteria.

Schedule and coordinate a “Configuration Consultation” between the Head of Training and Onboarding and the client to ensure that the software is configured correctly for the client.

Meet with the client as part of a “Contact Contract” to ensure the project is well managed and any issues/risks are quickly and efficiently overcome.

Create and maintain comprehensive project documentation, including project plans, schedules, and status reports. Prepare project-related reports and updates for stakeholders.

Schedule and coordinate data migrations, ensuring they run smoothly and there is strong data integrity and security.

Schedule and coordinate the delivery of training to clients, ensuring the end users are proficient in using the bespoke software solutions.

Schedule and coordinate any bespoke development works needed for the project.

Hold weekly meetings with all relevant internal stakeholders to ensure that communication is shared effectively, and all documentation/notes are kept up to date.

Act as a Single Point of Contact for internal and external stakeholders, addressing their concerns and inquiries promptly and professionally.

Change Request Management – Manage change requests from clients efficiently, understanding their needs and assessing feasibility. – Collaborate with the development team to implement requested changes while ensuring minimal disruption to existing services.

Ad Hoc Projects – Handle ad hoc projects requested by both existing and new clients, ensuring timely and successful execution. Continuous Improvement Continuously identify areas for process improvement and contribute to enhancing project coordination practices within the company.

Career Progression: My client is passionate about the development of their people. They encourage employees to take time out each week to learn something new, and are always open to considering supporting employees through professional qualifications to support them in delivering their role to the best possible standard.  

Software Implementation Manager – Over to you!

2+ years’ experience in Project Management or Coordination with the Software Industry.

2+ years of implementation experience.

Strong organisational skills, attention to detail and the ability to manage multiple projects simultaneously.

A knowledge of accounting practises (month-end, year-end, nominal etc) is preferred, and any experience within property tech is desirable.

Exceptional coordination skills and the ability to orchestrate all components within projects.

Strong IT Literacy with proficiency in Project Management Tools and Software – Prince2 or Agile qualifications are a bonus.

Excellent communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.

In return, my client offers the chance to play a key role within a growing company which truly values its employees! Each employee is truly valued and looked after, with benefits a bonus, private healthcare, flexible working, rising holiday, enhanced pension, training and lots more. This role is fully remote, but travel may be required roughly once a month to customer sites.  

Sound interesting and something you would love to be part of? Apply today!

Integral Recruitment is acting as an employment agency in regard to this vacancy