Service Desk Technician

Full Time Greater London IT Job Pro UK

Service Desk Support Analyst

Service Desk Technician for an established IT Service Provider based in Central London. The ideal Service Desk Technician will have around 1 to 2 years experience of service desk support experience.

As the Service Desk Support Technician you will get the chance to join a growing team within an established MSP.

The service Desk Technician will be client facing and provide remote desktop & server support The Service desk Technician will get exposure to a variety of customer types and multiple technologies. On the job training. CompTIA training programme. Benefits include 25 days holiday, pension scheme and participation in discretionary bonus scheme.


* Respond to client requests within support agreement targets via phone and email

* Provide 1st and 2nd line desktop and server support

* Routine maintenance and proactive management of client and cloud-based networks

* Build rapport with all new and existing clients to develop positive working relationships

* Assist with ad-hoc project work such as IT installs, upgrades and migrations

* Assist with recommended service improvements to existing IT solutions

* Co-operation to promote the development of the support team and the success of the company a whole

* Call logging and regular feedback to service delivery team leader

Skill Set

* Graduate with minimum 2:2 degree (IT, Maths, Science or Business related) or appropriate technical certifications

* Experience of working on a helpdesk or in an IT support environment is an advantage although not essential

* Proficient in Microsoft Windows 7, 8 & 10

* Proficient in Microsoft Office including Excel, Word, Outlook and Access

* Knowledge of cloud-based hosting including Microsoft Office 365

* Ability to plan, organise and adapt to changing job tasks within own role

* Open to respond to feedback and committed to self-development

* Must have a 'handson’ attitude; this is essential within the working environment of a small company

* Team worker

* Excellent communication, interpersonal and presentation skills

* Strong analytical, logical and troubleshooting skills

* Any knowledge or experience in technologies listed is an advantage


* Cisco

* SonicWALL


* Dell & HP hardware

* Microsoft Hyper-V & VMWare

* Microsoft Windows Server 2008, 2012 inc. Active Directory

* Microsoft Office365 & Azure


* Dell & HP hardware

* Microsoft Windows 7, 8 & 10

* Microsoft Office 2010, 2013, 2016

Salary £24, 000 -£28,000 plus bonus

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