Job Description

Posted 2 weeks ago

Service Desk Analyst

Tired of the daily commute into London?

Struggling to find that perfect work/life balance?

Our client, a global leader in the legal industry, is looking for a Service Desk Analyst to join their team on a fully remote basis.

Position Highlights:

* Enjoy the flexibility of remote work, with monthly office visits for team collaboration.

* Core hours from 7am to 3pm, giving you afternoons free to enjoy the summer months.

* Rotation of on-call weekend coverage and support required, with additional remuneration provided.

Responsibilities:

* Provide 1st line technical support to internal customers

* Provide technical assistance on the Firm’s software including, Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software and Windows operating system.

* Resolve complex technical issues promptly to ensure customer satisfaction

* Collaborate with team members and assist as needed

Required Skills:

* 1-3 years’ IT support experience within a legal or professional service environment.

* Excellent problem-solving and troubleshooting skills

* Ability to handle multiple tasks under pressure with attention to detail

* Clear communication skills, both verbal and written

* Working knowledge of ITIL Service Management preferred

Ready to say goodbye to the commute and hello to a fulfilling remote career?

Hit APPLY now