Service Desk Analyst

Full Time West Yorkshire IT Job Pro UK

Are you an experienced Service Desk Analyst with a flare for providing excellent customer service and maintaining composure in a busy and demanding environment? We have a number of Service Desk roles for a client based in Leeds.

This is a 12 month FTC.

Key Experience/Skills:

* Previous knowledge / experience of using a call logging system

* Have an in-depth knowledge of Microsoft products including Office 2010 – 2016

* Active Directory, Windows 10, H/W & S/W support

* Excellent Customer Service skills

* Assertive, confident, positive and professional manner

* Ability to deal with potentially stressful situations

* Flexible and adaptable as the business demands

* Ability to work in a team as well as on own

* Excellent problem-solving skills

* Strong attention to detail in logging support calls, updating call details and managing call closure

* Ability to work under pressure

* ITIL Foundation (desirable)

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