Service Desk Analyst

Full Time Bristol Bristol (County) IT Job Pro UK

Service Desk Analyst

Bristol office with remote working

Up to £27k (DOE) + 15% bonus and excellent benefits

We have a number of exciting new opportunities for Service Desk Analysts to join a leading Financial Services company, based in central Bristol.

These roles will join the team that provide 1st Level IT Support for incident resolution and service requests for their internal users. You will be working in a collaborative team for a company that supports your learning and career growth.

We are looking for candidates with experience including:

First point of contact for all incidents and service requests, handling tickets and providing 1st line support
Excellent customer service skills to build effective relationships with colleagues
Escalating tickets, where necessary, to the wider support teams
Using ITSM tool to manage tickets (ServiceNow or similar tools)
Maintaining accurate ticket records, ensuring callers are kept informed throughout the lifecycle of the request As well as excellent career progression they also offer an extensive benefits package which includes:

Annual Bonus up to 15%
Pension Scheme up to 19%
Life cover: 4X salary
25 days holiday plus option to purchase an additional 5 days a year
Group Income Protection
Study support (training and certifications) The role will initially be based fully remote, with a hybrid working model moving forward (2-3 days remote). Their office is based in the city centre with excellent transport links and close to Temple Meads station.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas

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