Job Description

Posted 2 hours ago

Service Design Analyst
Duration: 6 months
Rate: Negotiable
Location: Amsterdam – Hybrid working 2/3 days a week onsite

Languages: Dutch and English required; French and German advantageous

We are looking for a Service Design Analyst to support the integration of two organisations following a recent acquisition. The successful candidate will be responsible for analysing and designing services across both organisations to ensure a smooth transition and improved end-to-end service delivery.
 
This role will involve service mapping and analysis to understand existing processes, end-user journeys, and touchpoints across both businesses. You will also look at the different toolsets currently in place and help define a future state service blueprint while ensuring appropriate support mechanisms are established during the interim integration period.
 
Key Responsibilities

Conduct detailed service mapping across both organisations to understand current processes and workflows.
Analyse end-user journeys and service touchpoints to identify gaps, inefficiencies, and opportunities for improvement.
Account for differences in systems, processes, and toolsets across both organisations.
Develop and document a future state service blueprint for the integrated organisation.
Support the design of interim service solutions during the transition period, including Hypercare support mechanisms.
Work closely with stakeholders across both organisations to gather insights and ensure alignment during integration.
Provide clear documentation, analysis, and recommendations to support decision-making. 
Key Skills and Experience

Strong analytical and problem-solving skills.
Proven experience in service design, service mapping, or business/service analysis.
Experience designing support models or service frameworks.
Experience working in integration or acquisition environments is highly desirable.
Ability to analyse complex processes and translate insights into clear service design outputs.
Strong communication and stakeholder engagement skills. 
If you are interested and looking or your next role, please apply with a copy of your CV and we will be in touch shortly