Job Description

Posted 23 hours ago

Service Delivery Manager
Full time Permanent
Location: Hybrid working – Birmingham/Remote (1 day per week onsite)
The starting salary is upto £65,000, plus company benefits including pension and private medical cover
Start date: Candidates must be able to start by end August 2024 – candidates who are available immediately would be ideal

An accomplished, UK based Service Delivery Manager is required for this superb opening, to work in our leading global client's expanding IT services division as they expand their portfolio of services.

Firstly, the successful candidate will have significant Contracts Management/Procurement experience, and secondary, there is a Service Design element of this role which is going to be very important moving forward. 

Our client is also looking for someone who can mature the Service Delivery processes and Continuous Service Improvement is fundamental to this role.

Key responsibilities:

First priority in the role will be looking at the Service Design – Service Design/Service Transition experience is a key attribute
The Service Lead assists in the delivery, performance, and quality of IT services of outsourced partners and internal delivery teams ensuring that these meet the current and future business requirements
Works at a day-to-day operational level in collaboration with the SIAM/ITSM function, internal teams and delivery partners to ensure a consistent service
The role focus’ on protecting live IT services following robust process and providing accurate and consistent information
Understanding agreed Service Levels and ensuring  SLAs and KPIs align across all IT teams and delivery partners
Plays a prominent role in Incident, Change and Problem Management activities
Working with Product Owners in the creation and maintenance of the service catalogue, associated workflow and documentation to enable efficient operationsIdeal experience:

Significant experience in a multi-vendor operational service environment
Strong Service Design & Service Transition experience
Strong Contracts Management/Procurement experience
Stakeholder management is key
Helpdesk background ideal – a technical background around Incidents. Networking is key.
ServiceNow or Halo experience
Financial sector background ideal – someone used to working under strict governance, data protection practices
Demonstrates a good knowledge of data and functional analysis, tools and techniques
Track record of operational governance and delivery across global user geographies
Previous experience of working in complex, geographically diverse, integrated solutions
Good working knowledge and experience of Service Management methodologies ITIL and / or CMMI
Exerience of Incident, Change and Problem Management activities.
ITIL Foundation (ideally Service Tower(s))
Understanding of project management methodologies (Prince2, Agile, Scrum, Kanban)If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration.

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Skills: