Job Description

Posted 1 hour ago

Service Delivery Manager (SDM) – IT Services

Whitehaven (Onsite)
£50,000 – £55,000 + £5,000 Car Allowance + Benefits

We're looking for an experienced Service Delivery Manager (SDM) to lead and oversee IT service delivery within a fast-paced, engineering-led environment.

This is a site-based leadership role, ideal for someone who thrives on managing teams, driving performance, and ensuring high-quality service delivery.

The Role

As a Service Delivery Manager, you will take ownership of service delivery and team performance, ensuring operational excellence and strong stakeholder engagement. You'll lead engineering teams, manage service outputs, and drive continuous improvement across IT services.

You will also have responsibility for a secondary team based in Warrington, requiring occasional travel for face-to-face engagement and support.

Key Responsibilities

Lead, manage, and develop engineering teams within an IT services environment
Oversee service delivery performance, ensuring SLAs and KPIs are met
Act as a key point of contact for stakeholders and service users
Drive continuous improvement and operational efficiency
Ensure effective communication across teams and locations
Maintain high standards of service, compliance, and customer satisfaction

About You

Proven experience in a Service Delivery Manager or similar leadership role
Strong people management and leadership skills, with a track record of managing technical teams
Background in IT services (essential for understanding delivery and technical environments)
Excellent communication and stakeholder management skills
Able to work effectively in a fully onsite environment

Location & Travel

Primary site: Westlakes Science & Technology Park, Whitehaven (CA24 3JZ)
Additional site: Warrington (WA3 6GR) – occasional travel required
Ideally located within a 1-hour commute of the primary site

Security Clearance

SC clearance preferred, or eligibility to obtain clearance is essential
Employment subject to successful clearance

Salary & Benefits

£50,000 – £55,000 basic salary (DOE)
£5,000 car allowance
25 days holiday + birthday leave
Life assurance (x2 salary)If you're a strong leader with a passion for delivering high-quality IT services and developing high-performing teams, we'd love to hear from you.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy