Service Delivery Manager
Remote working – Gloucestershire Head office
Up to £40K DOE + benefits
This is an exciting opportunity for a Service Delivery Manager to join a successful Software Company based in Gloucestershire but offering 3 days a week working from home.
Their SaaS technologies are used by leading brands globally and this role plays a key part in ensuring they meet their service obligations to a high standard. You will drive continuous improvements with the Operational and Service teams to resolve service or customer issues, manage communications and incident handling.
We are looking for experience including:
A proven track record in service management
Experience within an ITIL aligned service operations / support environment
Customer relationship management experience
Experience with the identification and implementation of service improvements
Knowledge of ITSM / Service Desk tools
Excellent stakeholder management skills, including the ability to deal with conflicts such as customer escalations
Experience in implementing best practices, governance, and process improvement The role is currently based fully remote with further flexibility going forward ideally in the office 2 days per week. Their office is based in central Cheltenham with excellent transport links and free parking on site.
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas
To apply for this job please visit itjobpro.co.uk.