Job Description

Posted 3 weeks ago

Position: Service Delivery Manager

Location: Corby (Hybrid)

Salary: £48,000 – £60,000

About the Role:

We are recruiting on behalf of a prominent charity seeking a dedicated Service Delivery Manager to join their IT team. In this role, you will oversee a team of four, ensuring the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes.

Key Responsibilities:

* Lead and mentor a team of four direct reports.

* Manage and optimize service delivery processes using ITIL frameworks.

* Utilize JIRA for issue tracking and project management.

* Collaborate with various departments to ensure seamless IT service support.

* Monitor service performance and implement improvement plans.

Requirements:

* Proven experience as a Service Delivery Manager.

* Strong knowledge of ITIL best practices.

* Proficiency in JIRA.

* Excellent leadership and communication skills.

* Ability to work effectively in a hybrid work environment.

What is on Offer?:

* Competitive salary between £48,000 – £60,000.

* Hybrid working arrangement.

* Opportunity to contribute to a meaningful cause.

* Supportive and dynamic team environment.

If you are passionate about delivering exceptional IT services and want to be part of a charity making a difference, we would love to hear from you