Senior IT Technician

Full Time Caterham Surrey IT Job Pro UK

Senior IT Technician – 12 month FTC

£28,000 – £31,000 plus benefits

Caterham, Surrey

Are you an experienced and knowledgeable 2nd Line Support Engineer with experience of working with the Cloud?
Have you worked within the Education sector or a highly corporate structured environment?

A fantastic opportunity has arisen to work for a leading Independent School in the Surrey area as a Senior IT Technician. The successful candidate will be passionate about IT, have the ability to provide full support to all end users but also be involved in projects and the general infrastructure of the business to continually improve processes.

Suitable candidates will be driven and technically astute with a high level of English language skills with the proven ability to communicate clearly and concisely. We are looking for a candidate who is friendly, able to build relationships and understand the mechanics of the business.

Ticking all the boxes? Keep reading and apply today!

Key Skills required

To ensure the delivery of IT services to defined Service Levels.
To respond to users and effectively resolve IT support issues over the phone, via email or face to face.
To ensure excellent communication is maintained with the users, the team and senior team as required throughout any support or project work.
To provide 2nd line support and resolution for general technical issues and provide 1st line technical support to all staff and students both inside and outside of the classroom.
To ensure that IT systems are adequately backed up and disaster recovery procedures are in place.
To operate, install, update and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
To support the design, installation and configuration of software, cloud services and hardware across the community.
To perform tests to evaluate new services/applications/technology prior to implementation.
To perform routine maintenance of all systems and services to ensure efficient operations.
To perform diagnostic tests to identify and resolve faults advising on replacement as required.
To carry out hardware repairs of IT devices including mobile devices.
To upgrade existing IT infrastructure as per lifecycle management plans.
To provide one to one or group training for users on all systems as required.
To accurately record, update and document requests using the Service Desk system.
To accurately maintain other documentation and inventory entries to reflect changes made.
To support major IT issues or upgrades which are not possible to perform during normal working hours.
To act as a technical advocate within the school; promoting thoughts and ideas that contribute towards improvements to the school's technology provision.

Technical skill set

Microsoft Office 365 administration including OneNote, OneDrive and SharePoint.
Office 365 in the classroom (Microsoft Teams/Classroom).
Microsoft deployment tools (i.e. SCCM, Intune and Autopilot).
Server Virtualisation (i.e. VMWare).
Data Security (i.e. Backup systems such as Veeam)
Microsoft Active Directory (Azure and on-prem), Group Policies, AD Federation Services.
Microsoft Messaging & Collaboration (i.e. MS Exchange, MS Teams).
MS Windows server and desktop operating systems.
Demonstrable exceptional customer service/people skills.
Maintain high level of educational awareness by keeping up to date with school development plans, school policies, technical developments and trends in other schools.
Working in a school environment and school MIS systems (i.e. ISAMS).
Remote delivery of resources (i.e. education provided over MS Teams).
Mitel IP Telephony.
Hands-on experience with network cabling (i.e. installation, diagnostics and repairs).
Cisco Meraki Network Management tools and configuration.
Enterprise WiFi networking and BYOD support.
Managed Secure Release Network Printing.
Apple and other Mobile Device Management Tools (e.g. JAMF)
Apple operating systems, integration of Apple with Windows networks and Apple hardware.
Experience of supporting the Adobe Creative Suite.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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