Senior Infrastructure Engineer (3rd Line)
Soho, London (fully remote currently)
Up to £48,000 per annum + On call +over time
The CPS Group are currently working with an interesting company that is going through a period of rapid growth based in Soho, London. The client is committed to delivering excellent customer service and are looking to expand their services monthly.
The successful candidate will provide effective 3rd Line IT support across all aspects of the business to a variety of clients in the United Kingdom. This position gives the successful candidate unrivalled exposure to a wide variety of technologies providing a great development opportunity. If you are a hardworking, highly technical 3rd line engineer with excellent customer service skills then this is the role for you.
What you will be doing:
*3rd line technical support responding to issues that have been logged or escalated through the Service Desk relating to incidents across the customer estate.
*Making recommendations for continual service improvement through adoption of new technologies.
*Creation and maintenance of standard builds for the project and support teams to use for all software and hardware deployments.
*Carrying out office based, and remote office based technical implementations including server, network and application deployments, working alone or as part of a team.
You will be expected to have most, if not all of the following experience –
*Excellent analysis and troubleshooting skills across a wide range of technical services.
*Excellent customer service and communication skills
*Wide array of core technologies (Windows Server, Linux, Mac OSX, Exchange, Citrix, VMware (ESXi), Hyper-V, RDS, Mimecast)
*Backup Systems (BackupExec, Veeam, Windows Server Backup, Asigra)
*Unified Communications and Collaboration (Lync, Office 365 and Exchange, Office365, Teams)
*Strong Microsoft Azure technical knowledge and trouble shooting
*Network and Security support (TCP/Routing/Firewalls/Switching/VPN/Web filtering/Antivirus)
*Domain Services, Group policy, Active Directory, NTFS, ResFS, DNS, DHCP, RRAS, RADIUS
*My client is a Microsoft Gold Partner and ideally would like you to have at least one MCP. If not, you will be required to complete one within your probation, you will be required to work in shift patterns, and be on-call once every four / five weeks.
*Previous experience in a Managed Service Provider environment, supporting multiple client infrastructures would be essential. Flexible and adaptable approach. Able to cope with tasks simultaneously.
This is an outstanding opportunity to join a company offering real opportunities for career progression & development.
To find out more, please send in an updated CV along with a covering letter detailing your suitability to the position to (url removed)
To apply for this job please visit itjobpro.co.uk.