Job Description

Posted 1 hour ago

London | Financial Services | Hybrid Working

We're looking for an experienced Senior EUC Engineer to join a growing Digital Employee Experience team within a global financial services organisation.

This is an excellent opportunity for a Desktop, EUC or Endpoint Engineer who enjoys solving complex technical challenges and wants to work in an environment where engineering, automation and service improvement are valued just as highly as operational support.

Rather than simply resolving tickets and moving on, you'll be encouraged to investigate root causes, work closely with other technology teams and help deliver long-term improvements that enhance the end-user experience across the organisation.

This role would suit an experienced Desktop Support Engineer, 2nd Line Engineer, EUC Engineer, Endpoint Engineer or Workplace Technology Engineer looking to move into a more engineering-led environment.

The Role

You'll play a key role in supporting and improving the firm's end-user computing environment, working across desktop engineering, endpoint management, virtual desktop technologies and workplace support services.

Responsibilities will include:

Providing hands-on EUC, Desktop and TechBar support
Troubleshooting complex Windows, hardware and software issues
Supporting enterprise endpoint management technologies, including SCCM and modern management platforms
Managing device builds, imaging, deployments and endpoint configuration
Supporting Citrix and virtual desktop environments
Investigating recurring incidents and identifying root causes
Working with infrastructure and engineering teams to deliver permanent solutions
Driving continuous service improvement initiatives
Identifying opportunities for automation and process optimisation
Maintaining high levels of customer satisfaction within a fast-paced enterprise environment
Sharing technical expertise and supporting the development of colleagues across the team

Skills & Experience

We're keen to speak with candidates who have experience across several of the following areas:

Desktop Engineering or EUC Support
Windows 10 / Windows 11
SCCM / MECM
Microsoft Intune
Endpoint Management
Citrix Virtual Apps & Desktops
VDI Technologies
ServiceNow
Software Deployment & Packaging
Device Imaging & Build Management
Incident & Problem Management
PowerShell
Root Cause Analysis
Automation & Continuous ImprovementExperience within a large enterprise or financial services environment would be advantageous but is not essential.

What We're Looking For

We're interested in engineers who are naturally curious and enjoy understanding how things work.

People who ask:

Why did this happen?
How can we prevent it happening again?
Can this be automated?
How can we improve the employee experience?You'll take ownership of technical issues, enjoy collaborating with others and be motivated by delivering long-term improvements rather than short-term fixes.

GCS is acting as an Employment Business in relation to this vacancy