Job Description

Posted 3 weeks ago

Job Title: Senior Application Support Engineer
Location: Central London (Hybrid – 3 days in office)
Salary: Up to £55,000 per annum

About Us:

Are you an experienced Senior Application Support Engineer looking for your next challenge? We're partnering with a dynamic FX payments scale-up that’s transforming the industry with cutting-edge solutions. Our client is not just about work – they’re about creating a collaborative and innovative culture where every team member feels valued and supported. Based in brand-new, state-of-the-art offices in Central London, this is an opportunity to be part of something truly exciting.

The Role:

As a Senior Application Support Engineer, you’ll play a pivotal role in ensuring the smooth operation and continuous improvement of our client’s applications. With at least 5 years of experience in application support, you'll bring your expertise to a high-performing team, taking ownership of escalations and serving as the go-to expert for complex issues. You’ll also have the rewarding opportunity to mentor a junior team member, helping to shape the next generation of talent in the company.

Key Responsibilities:

* Provide expert-level support for business-critical applications, particularly focusing on Dynamics CRM and Azure.

* Utilize your strong SQL skills to troubleshoot and resolve issues efficiently.

* Leverage Log Analytics and Application Insights for monitoring, diagnosing, and enhancing application performance.

* Act as the main point of contact for escalations, ensuring swift resolution and minimal disruption to the business.

* Mentor and guide a junior application support engineer, fostering their growth and development.

* Collaborate closely with the Head of Infrastructure, providing regular updates and insights into ongoing support operations.

What We're Looking For:

* Experience: Minimum 5 years as an Application Support Engineer, with a strong background in Dynamics CRM and Azure.

* Technical Skills: Proficiency in SQL is essential, along with experience using Log Analytics and Application Insights.

* Leadership: Previous experience mentoring or leading junior team members.

* Problem-Solving: A proactive approach to diagnosing and resolving complex technical issues.

* Communication: Strong interpersonal skills, with the ability to explain technical issues to non-technical stakeholders.

Why Join?

* Culture: Be part of a company that prioritizes a positive, inclusive, and forward-thinking work environment.

* Innovation: Work with cutting-edge technology in a fast-paced and growing

industry, where your contributions make a tangible impact.

* Hybrid Working: Enjoy the flexibility of a hybrid role, with 3 days a week in our brand-new Central London offices and the remainder remote.

* Growth: Opportunity to advance your career in a company that values professional development and offers continuous learning.

How to Apply:

If you’re passionate about application support and ready to take on a senior role in an exciting FX payments scale-up, we’d love to hear from you! Apply now with your CV and a brief cover letter explaining why you’re the perfect fit for this role.

Join us and be part of a team that’s not just shaping the future of FX payments but also creating a workplace where you can thrive

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