Job Description

Posted 1 day ago

Senior 2nd Line Support Engineer

MSP / IT Solutions

Salary up to £50,000

We are looking for an experienced Senior 2nd Line Support Engineer to join a growing MSP, supporting a range of professional services clients. This is a great opportunity to work with modern Microsoft technologies in a fast-paced, client-focused environment.

Role Overview

* Resolve escalated 2nd line issues across desktop, cloud, networking, and infrastructure.

* Support Microsoft 365, Azure, Entra ID, Intune, and Windows Server environments.

* Troubleshoot complex technical issues and manage incidents through to resolution.

* Collaborate with 3rd line teams on escalations and technical projects.

* Mentor junior engineers and deliver excellent customer service.

Requirements

* Strong 2nd line support experience within an MSP.

* Solid knowledge of Microsoft 365, Azure, Active Directory, and Windows environments.

* Good networking knowledge, including DNS, DHCP, VPNs, and firewalls.

* Experience with ITSM tools, remote support, and SLA-driven environments.

* Strong troubleshooting, communication, and client-facing skills.

* Experience supporting professional services clients is advantageous.

What's Offered

* Exposure to modern cloud technologies and varied client environments.

* Career progression and ongoing technical development.

* Supportive, fast-paced MSP environment

Interviews are taking place next week so get in touch ASAP