Job Description

Posted 1 hour ago

Salesforce Analyst/Administrator

Location: Lutterworth, UK
Working Pattern: Hybrid (Minimum 2 days per week in the office, with flexibility for remote working)

Are you an experienced Salesforce professional looking for an opportunity to take ownership of a critical CRM platform and influence business-wide digital transformation?

Working across the business, you will be responsible for ensuring the Salesforce platform remains robust, secure, and optimised to support both current operations and future growth.

The Role

As Salesforce Analyst & Administrator, you will act as the subject matter expert for the Salesforce ecosystem, driving continuous improvement, enhancing automation, and ensuring best practices are embedded across the platform.

You will collaborate with stakeholders at all levels to understand business requirements, translate them into technical solutions, and maintain a high-performing Salesforce environment.

Key Responsibilities

Design, implement and maintain Salesforce data models, security models and platform architecture
Define requirements and integration strategies for new features and business initiatives
Lead Salesforce development activities using best practices across Apex, Lightning Components and automation frameworks
Establish and manage governance, change control and release management processes
Work closely with senior stakeholders, translating technical concepts into clear business language
Maintain detailed documentation covering system design, integrations and data flows
Manage user accounts, permissions, roles and profiles
Configure Salesforce objects, fields, page layouts and workflows to align with business processes
Develop and enhance automation using tools such as Flow Builder
Manage platform security, sharing rules, data imports and data quality initiatives
Create insightful reports and dashboards to support business decision-making
Provide user support, troubleshooting and training across the organisation
Manage and prioritise a backlog of enhancement requests and system improvements
Coordinate Salesforce releases, audits and ongoing maintenance activities
Ensure systems remain compliant with ISO and Quality Management System requirements

About You

To be successful in this role, you will bring a strong blend of technical Salesforce knowledge, business analysis capability and stakeholder engagement experience.

Essential Skills & Experience

Minimum 5 years' experience in Salesforce Administration and/or Salesforce Analyst positions
Salesforce certifications such as:
Salesforce Administrator
Salesforce Certified System Architect
Salesforce Certified Application Architect
Salesforce Certified Technical Architect (CTA)
Proven experience with CRM workflows, data modelling, data migration and API integrations
Strong understanding of automation logic and Salesforce best practices
Experience translating business requirements into technical solutions
Demonstrated ability to identify and implement continuous improvement opportunities
Excellent troubleshooting, communication and documentation skills

Core Competencies

Strong planning and organisational ability
Excellent deadline and pressure management
Analytical thinking and creative problem-solving
Customer-focused communication skills
Relationship building, mentoring and collaboration
Ability to provide technical leadership and influence Salesforce strategy

Desirable

Degree in Computer Science, Engineering or a related discipline, or equivalent practical experience

What's on Offer?

Hybrid working with flexibility
Opportunity to take ownership of a business-critical Salesforce platform
Exposure to strategic projects and senior stakeholders
A collaborative environment where your expertise will directly influence business success
Ongoing professional development and certification supportIf you're a Salesforce expert who enjoys combining technical excellence with business impact, please apply today