Job Description

Posted 45 minutes ago

The Role

This is a 6 month FTC (With potential extention)

The Project Manager (Customer-Aligned) is responsible for delivering customer projects within financial services environments, ensuring they are delivered on time, within budget, and to the required quality and compliance standards.

You will manage end-to-end delivery across a portfolio of projects, acting as the central point of coordination between engineering, delivery, and service teams. This role requires strong governance, stakeholder management, and a structured approach to delivering predictable, high-quality outcomes in a regulated environment.

Key Responsibilities

* Deliver projects in line with agreed scope, timelines, budget, and contractual commitments

* Own the full project lifecycle from initiation through to service handover

* Manage multiple concurrent projects aligned to customer and business objectives

* Develop detailed project plans, estimates, and delivery schedules

* Monitor progress and proactively manage risks, issues, and dependencies

* Ensure project success criteria, testing, and deployment activities are met

* Deliver projects across cloud, security, workplace, and infrastructure domains

* Manage stakeholder communication, including senior customer engagement

* Work with third-party suppliers and partners to support delivery

* Support dispute resolution, negotiation, and risk mitigation

* Ensure smooth service transition and operational readiness

* Maintain full project governance and reporting (status, forecasting, dashboards)

* Manage change control processes, ensuring impacts and approvals are tracked

* Support portfolio-level reporting and alignment with PMO standards

* Ensure compliance with financial services regulations and audit requirements

Experience & Knowledge

Essential:

* Proven experience delivering complex technology projects

* Strong knowledge of project management methodologies and best practices

* Experience delivering within regulated or financial services environments

* Experience working with third-party suppliers and delivery partners

* Strong commercial awareness including budget and cost control

* Experience with project tools (e.g. Jira, ServiceNow, MS Project)

* ITIL awareness and understanding of service transition processes

* Project management certification (PRINCE2, PMP, Agile or equivalent)

Desirable:

* Experience within managed services or MSP environments

* Experience delivering cloud, infrastructure, or transformation programmes

* Exposure to large-scale transition or outsourcing projects