Program Manager

Reading Full Time

Program/Productivity Manager- Reading – Pay is Market Rate – 18 month contract

The Business Productivity (BP) Domain is responsible for delivery of consulting and field engineering support services to our customers to support these goals. These services are delivered using FTE, full time external contractors and partner subcontracting resources.

To deliver on this goal the BP Time Zone Partner Manager will report the BP Time Zone General Manager as a member of the BP Time Zone Leadership Team and will be accountable for the following:

Management of all full-time external resources. This includes:
Establishing BP Domain capacity and capability requirements for these resources in collaboration with GCM and BP Tine Zone leadership.
Sourcing, and contracting of resources based on needs from approved partners in accordance with standard agreements in collaboration with partner procurement teams.
Onboarding and accreditation of these resources prior to delivery.
Applying Microsoft policies in terms of tenure of these resources.
Making recommendations to Global Talent Acquisition for potential candidate for Full Time Employee roles.
BP Engagement with subcontractor partners. This includes:
Ensuring that a standard list of partners is available for the various onshore subcontractor delivery scenarios by geography in collaboration with the partner procurement team and field sales teams (AAD/Sales).
Ensuring that standard processes, T&C's and rates are maintained for engagement of partner subcontractors by the BP Domain in collaboration with the partner procurement team.
Innovation on core related processes in partnership with relevant stakeholders
Management of vendor program management staff to deliver on the goals above.

Measures of success will include the following:

BU % for external contractors
Subcon cost rates
Ontime fulfilment and Delivered Hours (MCS Microsoft Consulting Services & PFE Premier Field Engineers)
Supplier rationalization
Engagement of approved subcons
Delivery Margin
% of FTE's hired from external subcontractor pool

This role is critical to the success of the BP Domain and the incumbent is expected to role model Microsoft leadership principle in terms of creating clarity, generating energy and delivering results. As the incumbent will be required to represent the BP Domain in executive engagement with partners the appropriate level of maturity and experience is required.

The ideal candidate will have the following experiences, qualifications and capabilities:
5+ years' experience with consulting delivery
5+ years' experience working with Services partners, vendors, or subcontractors.
Attention to detail and ability to orchestrate execution of multi-disciplinary teams.
Ability to collaborate across a complex matrix and functional boundaries within Microsoft.
Effective conflict management and resolution without avoidance.
Drive for results through indirect influence.
Services experience in consulting or support. Both would be an advantage.
Passion for developing capabilities in Services Business and Practice Management.

This role closes Tuesday the 23rd of October.
To apply for this position please email a up to date CV to Nikki at

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