Job Description

Posted 4 days ago

Are you an experienced Product Manager? If so, we have an exciting opportunity for you with a Financial Services firm based in London.

This is a perm position and the salary for this is up to £80K. This is a hybrid role with an expectation for 40% attendance on site.

Responsibilities

* Key figure in the delivery of a new software platform for our Advice Products

* Continuously monitoring and optimising the Advice claims journey, to improve customer satisfaction and other product performance metrics throughout the entire end to end claims life cycle.

* Build strong engagement with the stakeholder network ensuring they are aligned with the Advice product vision and roadmap and receive all relevant communications.

* Lead and influence a cross functional team to ensure the team delivers products that meet business requirements/needs and delivers the right outcomes for our customers.

* Ensure data-driven decision making, identifying strengths, weaknesses, and opportunity's, based on interpreting qualitative and quantitative data.

* Working directly with the UX team to identify customer research opportunities to identify future roadmap items.

* Develop the end-to-end data processes to ensure the company is ready to manage an Advice failure efficiently and accurately.

* Product owner for the Advice scrum team. Breaking down and interpreting business problems and managing, prioritising, and grooming a backlog of user stories with detailed acceptance criteria. Managing dependencies and conducting UAT.

* Optimise your delivery team by tracking, reporting, and improving velocity, processes, best practices.

Required experience:

* Major, long term transformation experience

* Evidence of impact/business outcomes in previous roles

* Evidence in the delivery of technical platforms (Not Data, things like CRM, ideally, or other similar customer related platforms)

* End-to-End experience of delivering a full product roadmap to include defining the roadmap through delivery

* At least 3 years experience as a product manager

* Ability to work strategically upwards as well as with technical teams and multiple stakeholders

The client for this role is very particular in terms of what they are looking for, they will also be very picky with CVs. I have therefore added some information below, please ensure your CV/profile aligns with the below to ensure you are considered.

* CV to be no longer than 4 pages focusing on your relevant experience

* Ensure there is real details on the impact/positive outcomes achieved from the transformation

* Projects regarding mobile and website projects are NOT relevant

* Profiles that appear too technical or about data delivery as opposed to business transformation/platform delivery will NOT be considered