Job Description

Posted 14 minutes ago

Principal Service Designer – Contract

Location: Leeds – two days on site per week
Rate: £550 per day, Inside IR35
Contract: Until 31 March 2027
Working pattern: Full-time
Clearance: BPSS required

We’re looking for an experienced Principal Service Designer to lead the design and improvement of complex services, balancing user needs, business goals and technology capabilities.

The role

Lead end-to-end service design across digital and offline channels.
Create service blueprints, user journeys and ecosystem maps.
Turn research findings into practical service improvements.
Facilitate workshops and influence stakeholders.
Collaborate with researchers, product managers and engineers.
Mentor designers and measure the impact of service changes. What you’ll need

Strong experience designing complex, end-to-end services.
Experience delivering to government service design standards.
Expertise in service blueprinting, journey mapping and workshop facilitation.
Excellent stakeholder management and communication skills.
Experience mentoring and supporting other designers.
Confidence using design, prototyping and collaborative mapping tools. Public-sector or regulated-environment experience would be beneficial.

Apply with your CV and examples of relevant service design work