Job Description

Posted 10 hours ago

Porting & Provisioning Engineer – Wigan – £28k per annum plus company benefits

Our client is a well-established communications and IT organisation based in Wigan; due to continued growth and expansion they are looking for an experienced Porting & Provisioning Engineer to join their team.

The successful candidate will be ensuring that Porting, Provisioning & Maintenance requests are processed in line with company procedures and standards. You will also be a member of the Service team dealing with incoming customer queries and small customer quotes.

Key Responsibilities:

* Submit and process porting orders (Worldwide) with correct documentation.

* Work with carriers and project managers to complete port orders.

* Set up Maintenance Contracts on Sales Force.

* Receive and log customer support requests in real time via phone/email.

* Ensure documentation for all orders and support requests is complete and accurate.

All applicants should possess the following skills / experience:

* Previous experience in porting or provisioning within IT or Telecoms is preferred but not essential

* Strong IT skills (Excel, Microsoft Office, CRM systems)

* Ability to work in a fast-paced environment and meet deadlines

* Excellent communication and interpersonal skills

* Highly organised with strong attention to detail

Benefits: Up to 25 days Holiday with length of service, Pension Scheme, Company Contractual Sick Pay Scheme. Private Medical, Cycle to Work Scheme.

Keywords – porting & provisioning engineer, support, porting, provisioning, maintenance, IT, Telecoms, Telecoms Support, IT Support, Coordinator, Support Coordinator, porting coordinator, provisioning coordinator, Telecoms Coordinator, Wigan, Lancashire, Greater Manchester