Job Description

Posted 3 weeks ago

Location: East Dorset
Salary: Up to £45K DOE
Hours: 8.30am-5pm Mon-Fri
Benefits: 23 days holiday + bank holidays, rising to 25 days after 2 years, free parking, pension.
PLEASE NOTE DUE TO THE LOCATION OF THIS ROLE YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT.
Aspire Jobs are working with our well-established Telecoms and IT solutions client who are now looking to recruit an Operations Manager to join their growing team. The Operations Manager role will suit someone with a Technical, IT or Telecoms background with strong people management skills.
Within this vital role you will be responsible for overseeing and developing their IT and Telecoms technical department, that is responsible for implementing and supporting the solutions that our client supply. The role is integral to delivering the quality of services and support that have given the Company an excellent reputation within the local customer base. There is a great opportunity to play an important role in the development of the services and strategy of the department and the company as a whole in an ever-developing marketplace and as they continue to evolve and grow as a business.
Key Responsibilities:
* Managing and developing a team of ten plus staff including helpdesk and field engineers.
* Carrying out a regular structured review process.
* Developing and overseeing staff training plans.
* Managing and developing systems and processes.
* Identifying opportunities to improve operations and developing/executing these as projects where appropriate.
* Driving sales opportunities from technical operations.
* Upholding and cultivating the culture of the Company.
* Integrating staff and processes with other departments and into the overall business strategy.
* Working closely with Senior Management Team to make plans and strategies for the development of the department and the business.
The successful candidate will have:
* Proven people management skills
* Knowledge of IT and Telecoms Solutions
* Proven experience of improving service delivery in terms of quality and efficiency
* Ability to lead and develop a team of technical staff
* Ability to be calm and effective in reactive and pressurized situations
* Proactive in finding opportunities to develop staff, services and processes
* Ability to instil a positive ethos of teamwork, customer service and responsibility
* A blend of commercial, service and technical awareness and understanding
* Ability to plan and manage resources effectively
* Ability to build rapport and relationships with staff, customers and suppliers alike