Operations Manager

Full Time IT Job Pro UK

Opportunity to work for one of the largest managed service providers globally

Manage and motivate the team, to promote teammate satisfaction through

mentoring, development, and career planning; creating a high performing team

with a strong succession benchmark, enabling career progression.

• Drive operational excellence by collaborating with wider EMEA business to ensure

processes are effective and well-managed through local resources.

• Support the implementation of strategic aims and objectives for assigned area and

translate overall budget into measurable targets for the team.

• Ensure the effective implementation of new tools and services that have been

developed by the solution design teams.

• Manage and maintain world class operational delivery through proactive

measurements against all client expected deliverables.

• Collaborate closely with Customer Success team and Sales teams to

educate teammates on products and services offerings.

• Work closely with existing teammates to continually review processes and

procedures of services to enhance operational efficiency and customer experience.

• Produce and provide detailed management reports, leading all projects and

identifying possible improvements to the systems, playing a key role in

implementing agreed changes.

• Responsible for articulating and aligning the functional strategy in line with that of

the business; providing enough tools and resources to teammates to ensure

optimum delivery of the strategy against goals.

This list is not exhaustive, you will be required to take on additional responsibilities as

reasonably requested by your manager

To apply for this job please visit itjobpro.co.uk.