Job Description

Posted 2 weeks ago

IT Support Technician

Coventry

We are supporting a growing Coventry-based organisation seeking an IT Support Technician to join their expanding IT team.

This is a great opportunity for someone who enjoys helping others, has a passion for technology, and wants to build their skills in a supportive environment.

The Role

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Provide IT support to end users via phone, email, remote tools, and in person

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Install, configure, and maintain desktops, laptops, mobile devices, and peripherals

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Diagnose and resolve hardware, software, OS, application, and connectivity issues

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Monitor and troubleshoot LAN/WAN and Wi-Fi

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Escalate complex issues and contribute to continuous IT improvements

Requirements

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Experience in an IT support or Helpdesk environment

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Knowledge of Windows, macOS, networking basics, and Microsoft Office

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Experience resolving common hardware and basic software issues

Key Attributes

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Clear communicator with technical and non-technical users

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Strong problem-solving skills and customer-focused mindset

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Team player, organised, and able to manage multiple tasks

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Motivated to learn and grow technically

If you’re looking to take the next step in your IT career with a welcoming and growing team in Coventry, we’d love to hear from you