Job Description

Posted 1 hour ago

2nd Line Support Engineer – DBS REQUIRED

3 months, extension possible
Dulwich, on-site
£160 per day, Inside IR35

Tasks detailed below, start date is as early as next week. Must be DBS Cleared.

Your Responsibilities
* Resolve onsite IT incidents & service requests
* Own tickets end-to-end (or escalate appropriately)
* Work to SLAs, prioritising effectively
* Create clear documentation & knowledge articles where missing
* Support classroom technology (AV, projectors, interactive boards)
* Ensure classrooms are "lesson-ready" daily
* Support staff devices and shared/student devices
* Understand safeguarding, filtering, and usage concerns a benefit
* Act as the "face of IT" – build strong relationships with staff and leadership
* Be visible, approachable, and responsive – not reactive only; be a team player to support other colleagues in IT where you can
* Demonstrate ownership, initiative, and accountability