Job Description

Posted 2 weeks ago

Job Role: Junior Storage and Virtualisation Engineer

Location: Flexible – Hybrid – Work from Home / Client Sites

Salary package: £30-40,000 + bonus + benefits

Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider

*MUST HAVE A UK DRIIVING LICENSE *

Chapman Tate Associates seeks a Junior Storage and Virtualisation Engineer to join this leading IT MSP that deliver a range of services and solutions around Cloud Computing, IT Managed Services, Storage/Backup Solutions, Unified Communications and Cyber Security.

Working and supporting a varied range of customers the Storage and Virtualisation Consultant will be responsible for providing specialist support services to a range of customers in a diverse range of industries.

Ideally you will have worked with and supported an VMware Solutions (vSphere, ESX) and Storage Solutions around Dell/EMC and HPE.

The role will include the following:

* Design and delivery of IT infrastructure and Storage Services support

* Looking to storage and hardware issues and provide root cause analysis

* Change, Release and Incident Management effectively and timely

* Working to strict project deadlines in line with SLA’s

Skills and Experience:

* Proven track record of 3rd line infrastructure support experience

* Experience supporting the following Infrastructure solutions:

* VMware 5.56.06.56.7 (ClusteredMultiple site)

* HPCisco UCSDell servers

* Shared SAN Storage

Other areas of the role will include:

* Provide client system administration, support and technical resolution

* Ensure internal/external processes and procedures are adhered to, in order to maintain consistency and quality of service

* Ensure runbooks are maintained and kept up to date for all assigned customers

* Working to customer Service Level Agreements (SLA’s)

* Liaising with 3rd Party support companies

* Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected

* Identify issues and help to drive improvements in customer satisfaction

Skills and Experience:

Essential:

* Experience working in a engineering and troubleshooting environment

* Exposure and understanding of IT Principles and technologies

* Demonstrable strong customer service focus

Softer skills will include:

* Excellent communication skills, both written and verbal

* Professional appearance, well-mannered and a constructive attitude in all work-related matters

* Ability to handle multiple tasks and prioritise work to maintain required productivity levels

* Willingness to research and self-study to keep skills relevant

* Self-motivated, flexible in approach, enthusiastic team player and independent worker

* Strong rapport and relationship building skills with internal/external customers

* Strong personal drive, sense of responsibility and accountability, results driven

* Methodical in approach with sound analytical and problem-solving skills, and keen attention to detail

* Enjoys a challenge

Excellent opportunity within a thriving business that look after and develop their staff.

Apply online now for a quick turnaround