Job Description

Posted 1 week ago

Are you excited to join a growing business and would like the opportunity to support the IT team in a busy fast paced, environment? If so, then this role is for you!

A leading international entertainment distributor situated in Bordon are expanding their team and seeking an expert IT Technician, on a full-time basis.

Key Responsibilities

Picking up calls for other team members if they are unavailable
Communicating with staff members to find and fix problems
To escalate more complex Service Desk requests to the relevant IT Support member
Monitoring the internal Help Desk system as first line support
To take ownership of user problems and be proactive when dealing with user issues
Tracking and recording issues and solutions within the service desk system
Creating and updating ‘how to guides’ and the online user knowledge area
Contacting 3rd party suppliers to escalate problems, arrange service and fix of equipment
Set up new equipment and upgrading existing systems
Train employees on new systems, face-to-face and online
Record and resolve issues relating all deployed systems
Report issues and provide updates to the Head of IT and other Team members 
Key Skills

IT degree or completion of an IT College course
Effective communication skills both verbal and written
Proactive with analytical thinking skills and an initiative to resolve problems
Methodical approach with ability to work under pressure and still concentrate on difficult tasks

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250!  for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies