IT Job Pro

IT Technician

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Job Description

Are you looking for a new exciting opportunity working as an IT Technician to be based in Reading?

Main Duties of the Role

* Provide 1st line technical support and call logging services

* Provide technical advisory and diagnostic support service to customers

* Provide remote network monitoring and management

* Ensure that all reported technical issues are dealt with efficiently and professionally ensuring that they are recorded accurately and resolved within agreed SLA’s

* Monitor call queues to ensure that calls are being escalated and resolved swiftly

Your Skills and Experience

* Excellent communication skills both written and verbal

* Good working knowledge of Microsoft Desktop Operating Systems and applications

* Knowledge of Active Directory and Group Policy

* Understanding of TCP/IP, DNS, DHCP and VLANs

Salary

* £23,000-£25,000 per annum, depending on experience

Job Summary

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Reading, Berkshire Location
IT Job Pro

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