Job Description

Posted 3 weeks ago

IT Systems Support Manager | Malvern | Office Based – Monday to Friday 9am-5pm | £35,000

Our client is an expert in their field. They are small business with a diverse portfolio customers and ambitious growth plans. They are now looking for an experienced IT System Support Manager to help with these growth plans.

Are you the right person for the job?

Proven experience in IT system management and system monitoring
Strong technical skills with the ability to troubleshoot hardware and software issues
Excellent communication and interpersonal skills
Proactive attitude with a passion for continuous improvement
Familiarity with ecommerce platforms and website management is advantageous
What will your role look like?

As the IT System Support Manager, you'll play a pivotal role in ensuring the smooth operation of IT systems. Here's what you'll be responsible for:

Asset Management: Oversee the management of the company's internet and IT assets, ensuring all equipment is maintained to the highest standards
Continuous Improvement: Stay updated on IT developments and make recommendations to improve the company’s IT provision in line with company needs
Vendor Relations: Maintain relationships with IT partners to ensure effective communication and development opportunities for the business
System Enhancement: Collaborate with software developers to improve existing systems, including support for marketing partners on the website and ecommerce platforms
Performance Monitoring: Monitor IT performance and compare it with business targets to ensure alignment
Technical Support: Provide IT support to staff, handling diagnosis and troubleshooting of hardware and software faults
Query Management: Log and analyse queries from employees and external parties to identify trends and issues
Reporting: Produce reports for senior management and contribute to strategic planning for IT
Email and Domain Management: Manage the company's email accounts and domain names
Induction Support: Assist in the induction of new staff by providing equipment, software configuration, and IT systems training
General Responsibilities and Expected Standards:

In addition to your specific IT responsibilities, you'll be expected to:

Maintain a high standard of customer service and care within your area of responsibility
Adhere to all company policies and procedures
Ensure all work produced meets high-quality standards and follows company procedures
Prioritise health and safety standards, following safe working practices
Take responsibility for environmental sustainability in your work
What can you expect in return?

A fantastic work-life balance, allowing you to excel in your role while enjoying your personal life
A pension contribution to secure your financial future
 A contribution to the cost for a Private health for your well-being
Peace of mind with death in service insurance
20 days of holiday, plus bank holidays, to recharge and enjoy life outside of work
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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