IT Support Technician – on site
£25,000 plus excellent benefits and working hours of 8.30am – 4.30pm (4pm finish on Friday!)
Working for a well-established MSP that has, over the years, grown substantially and become a leader in providing a first class support to local educational facilities, they are now looking for suitable candidates to provide 1st and 2nd Line support to a number of clients whilst supporting the business with their continual growth.
Due to this it is essential that candidates have a full driving license and access to their own vehicle.
Suitable candidates will be dynamic and driven with a strong technical background providing a first-class support taking responsibility for the tasks completed.
The ability to demonstrate a strong working knowledge of Windows 10, Azure AD, Wireless Networks, O365, IOS devices, MDM and ideally Google G-Suite and the infrastructure of school IT systems will all help support your application. Experience of working on site and via a ticketing system will be an advantage.
If this is a role that piques your interest, please continue reading for the finer detail…
Providing onsite support to a number of different customers within the education sector.
You will ensure a high level of customer service is always maintained in a professional and efficient manner and within the agreed timescales.
Managing expectations of the client, keeping them informed and up to date with progress.
Providing accurate technical solutions to queries and incidents; escalating to managers or other teams as required to meet the agreed SLA targets
Ensuring that the general health of devices is maintained.
Completing replacements and installation of hardware when required.
Linking of systems.
Installation, configuration and deployment of equipment
Installation and upgrade of software on institution devices
Proactively monitoring and prioritising tickets within the IT support system.
Become familiar with relevant school's IT related procedures and policies
Providing an excellent customer service to our clients, keeping them updated in informed.
Sound technical ability ideally with an understanding of Windows 10, wireless networks, smoothwall, IOS devices, MDM, Google G-Suite.
Ability to communicate effectively and clearly to both ICT and business staff.
Ability to diagnose critical situations and seek specialist help as appropriate.
Ability to learn quickly and exercise initiative
Strong attention to detail
Effective management of time and workload
Good interpersonal and organisational skills
The ability to problem-solve quickly and effectively
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
YourRecruit Limited is acting as an Employment Agency in relation to this vacancy
To apply for this job please visit itjobpro.co.uk.