Job Description

Posted 1 week ago

Cogent Staffing are recruiting on behalf of our Cragg Vale based client for a IT Support Technician on a temporary to permanent basis. The successful candidate will have a strong focus on customer satisfaction.

As an IT Support Technician, you will play a crucial role in ensuring the smooth operation of our clients' systems and providing exceptional technical support. You will work closely with the System Support team and assist in troubleshooting, resolving technical issues, and maintaining system integrity. Your excellent communication and problem-solving skills will be essential in delivering high-quality support to our clients.

Shift/salary:

* Monday to Friday

* 08:00 or 08:30 until 16:30 or 17:00

* Starting salary of £28,000

* Potential part time starting period, with full time once permanent

* Ongoing temporary to permanent opportunity

* Due to the location of the company, it is essential you have your own transport

The role:

* Provide technical assistance and support to customers via phone, email, or remote access tools.

* Diagnose and resolve software issues reported by customers.

* Assist in configuring and troubleshooting network devices and connectivity problems.

* Collaborate with the System Support team to identify and escalate complex issues to senior technicians.

* Document customer interactions, including problem descriptions, troubleshooting steps, and solutions.

* Maintain accurate records of all support activities and contribute to the knowledge base.

* Carry out basic administrative duties.

The candidate:

* Proven experience in providing technical support or customer service, not essential but would be beneficial.

* Strong knowledge of computer systems and software, not essential but would be beneficial.

* Excellent communication skills, both verbal and written.

* Ability to work well in a fast-paced, team-oriented environment.

* Strong problem-solving and analytical skills.

* Attention to detail and ability to prioritize tasks effectively.

Cogent Staffing is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age

Skills: