Job Description

Posted 1 hour ago

IT Support Technician

Location: Gravesend, Kent
Salary: £30K

Hours: Monday to Friday, 9:00am – 5:30pm
Travel: Travel to other office locations will be required when necessary. Some occasional out-of-hours work may also be required.

Diamond Search Recruitment is advertising this vacancy on behalf of our client.

Our client is a long-established and highly respected legal firm with offices across Kent. They are committed to delivering a professional, approachable and client-focused service, while maintaining a supportive and collaborative working environment for their staff.

We are seeking a proactive, enthusiastic and hands-on IT Support Technician to oversee and support the firm's IT function across multiple office locations.

This is a hands-on role suited to someone who enjoys problem-solving, takes ownership of tasks and is confident working independently in a fast-paced environment. The successful candidate will play a key role in maintaining and improving the firm's IT infrastructure, supporting staff with day-to-day IT issues and ensuring systems remain secure, efficient and reliable.

Key Responsibilities

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Maintain and support the firm's case management system, including Partner for Windows (Tikit).

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Provide hands-on support for hardware, software and IT-related issues across the firm.

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Manage user accounts, onboarding and IT setup for new starters.

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Deliver Partner for Windows training and provide general IT guidance to staff.

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Ensure the availability, integrity and performance of IT systems and networks.

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Oversee regular system updates, backups and software licensing.

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Monitor systems for vulnerabilities and implement proactive security measures.

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Support GDPR compliance, cybersecurity and data protection requirements.

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Manage third-party IT suppliers and software providers.

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Lead IT projects, including upgrades, migrations and infrastructure improvements.

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Assist with the management and maintenance of the firm's websites.

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Travel between office locations when required.

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Carry out additional IT duties as reasonably required.

About You

The successful candidate will be practical, responsive and confident taking ownership of an organisation's IT function.

You will have:

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Previous experience in an IT support, IT management or similar hands-on IT role.

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Experience managing or taking ownership of an IT function.

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Knowledge of Partner for Windows (Tikit) or other legal case management systems would be advantageous.

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A strong understanding of Microsoft 365, networks, hardware, cloud systems and cybersecurity.

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A proactive and enthusiastic attitude with a strong “can-do” approach.

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Excellent troubleshooting and problem-solving skills.

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Strong communication skills, with the ability to explain technical matters clearly to non-technical users.

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Excellent organisational skills and the ability to manage competing priorities.

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A reliable, hands-on approach with a willingness to continue learning and developing within the role.

This is an excellent opportunity for an experienced IT professional who enjoys a varied, hands-on role and wants to take ownership of a broad IT function within a professional and established organisation.

Diamond Search Recruitment is acting as an employment agency in relation to this vacancy