Job Description

Posted 2 weeks ago

A growing client in Kidlington, Oxfordshire are looking for an IT Support Technician to undertake first line technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.

You will be expected to act as first line support for all helpdesk requests and incidents for the company.

Main responsibilities

Face to face, telephone and email support
Purchase, Configure, install and maintain desktop and laptop PCs
Support of Telephone Systems
Configuration of telephone handsets
Support of audio-visual equipment, projectors and Video Conference facilities
Manage the resolution of issues, problems, service requests and changes via the Helpdesk tool
Audit of computers to ensure all software is authorised and licensed
Maintain an inventory/database of IT hardware and software
Liaise with third party IT support Companies and vendors
Support Other Offices as required
Any other IM or IM Admin related tasks.
Working to defined standards and procedures
Knowledge and Skills

Essential

Strong expertise in supporting Windows based PC's and servers
Previous experience working in a first line support role.
Windows Desktop (Enterprise)
MS Office & MS Products
Google G-SuiteDesirable

Windows Server
MS Exchange
Firewalls (Checkpoint, PALO ALTO)
Active Directory
Networking
Telephony
IT Security
Virtualisation (Vmware)
MDM Platforms
Mobile Phone Support (IOS & Android)Education, Qualifications or Training

Essential

A Qualification in IT (A+ or MCSE)
Proven experience in a technical support environment
Able to obtain UK Security Clearance and a DBSAbout you

Able to work using own initiative
Able to see issues and apply a troubleshooting approach to problem management and resolution
Able to communicate both written and verbally to other teams and team members as well as other members of the business at all levels.
Due to the nature of this position, you will require DBS Security Clearance and be eligible for SC clearance.
Applicants must meet any/all requirements of Export Compliance Regulations.

They offer a competitive salary plus excellent benefits. The working hours are Monday – Friday 8.30am – 5.00pm, possible hybrid working so you need to live in Oxfordshire and drive.

Benefits offered:

Private Medical Insurance (Bupa) – single cover for employees paid by the company
25 days holiday rising to 29
Pension: Company contributes 6%, employee 4% basic
Share Incentive at company discretion.
Success Share, Discretionary Group bonus scheme (conditions apply)
Bikes to Work (up to £3,000) (employee purchase scheme)
Technology (employee purchase scheme)
Mydrive (employee car purchase scheme)
Den-Plan (employee purchase scheme)
Health-care Cash Scheme
Personal Accident Insurance (employee purchase scheme)
Health Assessments
Travel Insurance
Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney)