Job Description

Posted 4 weeks ago

IT Support Technician – Stoke on Trent 

On behalf of our growing client based in Stoke on Trent, we are recruiting for a talented IT Support Technician. As an IT Support Technician, you will provide 1st line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels.

Responsibilities:

Provide efficient and professional 1st line technical support to end-users.

Manage and troubleshoot on-premise Microsoft-based systems, encompassing Windows Server, Active Directory, and Hyper-V.

Handle Microsoft Office 365 tenancy admin tasks, including Exchange, SharePoint/OneDrive, Teams, and Security.

Collaborate with colleagues to implement and maintain IT infrastructure solutions.

Skills and Experience:

Ideally, 1-2 years of experience in an IT support role.

Hands-on expertise in Active Directory and Azure administration.

Knowledge of networking principles and protocols.

Familiarity with ticketing systems and IT service management tools.

Familiarity with 3CX Voice over IP systems/technologies would be advantageous.

Benefits

This is a great opportunity for an IT Support Technician to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits:

A dynamic and collaborative work environment

Opportunities for professional development and training.

IT Support Technician – Stoke on Trent