Job Description

Posted 3 weeks ago

We are proud to be working on behalf of a market leading local business who are currently looking to recruit an experienced IT Support Technician to strengthen their IT department. This is a fantastic opportunity to work for an award-winning business who value their employees.

As well as the opportunity to flourish in an employee focussed culture, the successful candidate will be offered a competitive salary and benefits package which are out of this world, and unrivalled in the region.

Key Responsibilities:

* Deliver a second line support function, handling escalated calls and cases from the first-line Service Desk or the IT Support Team Manager

* Administer and maintain system infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls, and Exchange/Office 365

* Complete proactive works, including but not limited to Windows and desktop application patching, network device firmware updates, system security management, the creation and maintaining of system documentation

* Respond to any escalated server and network performance monitoring alerts, taking any necessary actions to resolve

* Troubleshoot and resolve complex issues in a methodical manner

* Be involved in the management of relationships with third parties and suppliers

* Assist with planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner

* New desktop and laptop setups, including project implementation tasks. The work may be performed remotely or in the office, depending upon the scope of works and the end-user’s location

* Keep operational documentation up to date

* Attend external sites for issue resolution and pro-active maintenance

* Out-of-hours and/or on-call working may be periodically required

Skills & Experience Required:

* Excellent knowledge of Microsoft Windows Server operating systems

* Strong knowledge of Microsoft Office 365

* Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs

* Good Knowledge of backup and DR services (Azure)

* Experience in managing switches and routers

* Good knowledge of Mitel phone systems and SIP trunking

* Knowledge of Windows Script Host/VBScript/ PowerShell

* Strong knowledge of Microsoft Windows 10, Windows 11

* Solid understanding of security best-practices, implementing and maintaining to keep the business protected at all times

* MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage

Core Benefits:

* Annual and quarterly company performance bonus

* Life Assurance (7x Basic Salary)

* Hybrid working *after probation

* Income Protection Insurance (automatic inclusion following completion of 6 months’ service)

* 20 days annual leave, rising to 25 days after completion of 1 years’ service, plus statutory bank holidays and discretionary paid leave during Christmas shut-down (equating to an additional 3-5 days leave)