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IT Support Technician

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Job Description

IT Support Technician

£24,294 plus benefits including a local government pension scheme, up to 31 days holiday (plus BH), funded training, career progression, salary rising to £26,000 and lots more

Rochester / Isle of Sheppey, ME1 (driver required due to occasional travel)

Keywords: IT Support, 1st line, 2nd line, service desk, helpdesk, SLA, education, audio visual, AV, PC, desktop, hardware, software.

My client is a well-established organisation, national education organisation. They can offer you outstanding career progression due to their size, as well as benefits including a local government pension scheme, up to 31 days holiday, funded training, structured pay reviews and lots more.

As the IT Support Technician, you will work in a small team that is responsible for providing technical support to staff and students across two sites. This role requires some previous IT support experience, a passion for technology and fantastic customer facing skills.

IT Support Technician – Duties:

Ensure the smooth running of ICT systems to facilitate Teaching, Learning, Administration and Leadership.

To provide desk side and classroom based technical support.

To support pupils and staff in the appropriate use of ICT, through advice or training.

Desktop and application support, including setting up and maintaining PCs and peripherals, supporting and managing Windows 10 and associated software and applications.

Install and maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.

Manage anti-virus software updates/patches to ensure that the network is up to date and secure.

Provide support for audio visual equipment and environments, including projectors, interactive whiteboards and other theatre / studio-based equipment as required.

Install new hardware, repair current hardware and reload software on desktops/laptops following release management procedures.

Support the wider service desk team in the support and training of staff and students across multiple sites.

IT Support Technician – Requirements:

An IT / technical background, such as experience in a 1st line, 2nd line, helpdesk technician or service desk role.

Audio Visual knowledge or some experience of supporting audio visual / AV equipment is preferred.

Knowledge of Windows operating systems, hardware, software and peripherals, Mac’s, PC’s, desktops, servers, networking (TCP/IP, firewalls, routers, DNS, DHCP etc).

Experience in the education sector is a bonus – although an interest in working in the education sector with staff and students is a must!

Very strong communication and problem-solving skills are required.

IT qualifications / training is preferred.

Driver required due to occasional travel.

In return, my client offers the chance to play a key role in a national, growing organisation within the education sector. My client is a registered charity and makes a difference to lives across the UK. They offer a supportive working environment, a proven career path and benefits including extensive funded training, rising holiday (up to 31 days per year plus bank holidays), a local government pension scheme and lots more!

Sound interesting and something you would love to be part of? Apply today

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Rochester Location
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