Job Description

Posted 2 days ago

37 Hours per Week
£15.99 PAYE
Are you a hands-on IT professional who enjoys problem-solving and delivering excellent customer service? This is a great opportunity to join a forward-thinking Digital, Data & Technology team, supporting users across a busy organisation.
The Role
You’ll play a key role in delivering a high-quality IT Service Desk function, providing first-line technical support while ensuring a positive user experience.
Working closely with Technical Analysts, you’ll support a wide range of IT activities including:
* Providing first-line support via service desk
* Troubleshooting hardware and software issues
* Supporting users with Microsoft-based technologies
* Assisting with hardware setup, commissioning, and decommissioning
* Maintaining accurate records of incidents and resolutions
* Delivering excellent customer service at all times
About You
We’re looking for someone who is:
* Technically confident with Microsoft technologies
* A strong problem-solver with a proactive approach
* Customer-focused with excellent communication skills
* Able to manage multiple tasks in a fast-paced environment
* Keen to learn and develop new skills
Desirable:
* Understanding of ITIL frameworks
Additional Information
* Hybrid working available (preference for on-site presence)
* Teams interview process
* Immediate start preferred