Job Description

Posted 51 minutes ago

IT Support Manager – Manchester 

Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional “maintenance” role — it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure.

Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment.

This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise.

Key Responsibilities

IT Operations & Infrastructure

Lead the company’s internal IT support and infrastructure operations

Manage networking, cloud-hosted services, and enterprise systems

Oversee the transition toward a modern Microsoft 365 and cloud-based environment

Maintain and improve security, backup, and disaster recovery systems

Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP

Service Delivery & Operational Improvement

Introduce and manage structured SLAs, KPIs, and incident management procedures

Shift the IT function from reactive support to proactive service delivery

Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams

Create and maintain systems architecture and technical documentation

Manage vendors and ensure accountability across third-party suppliers

Leadership & Transformation

Lead, coach, and develop the IT team

Support major infrastructure, cloud migration, and hardware transformation projects

Assess emerging technologies and conduct cost-benefit analysis for future investment

Manage IT budgets and contribute to long-term technology strategy

Skills & Experience

Proven experience in a senior IT leadership or IT Support Manager role

Strong background in infrastructure, networking, and cloud-based IT environments

Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments

Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking

Experience with AWS or other cloud infrastructure platforms

Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous

Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools

Strong service delivery mindset with experience implementing SLAs and operational KPIs

Excellent troubleshooting, leadership, and stakeholder management skills

Why Join?

This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth.

Benefits

Early finish every Friday

Flexible working arrangements

Company pension scheme

Life assurance

Private Medical Insurance

Interested? Please Click Apply Now!

IT Support Manager – Manchester