Job Description

Posted 1 week ago

IT Support Manager – Birmingham – Hybrid Working

We seek an experienced IT Support Manager to lead our client's IT team, focusing on internal operations and collaboration systems. This role is essential for maintaining and improving our IT infrastructure, which supports domestic and international offices and remote workers. Our client's cloud-based environment uses Google Workspace, Zoom, Cisco, Palo Alto, Okta, and Jamf, with a primary user base on Mac systems and a transition from Windows underway. This is an excellent opportunity for a seasoned IT professional to contribute meaningfully. This person will essentially be leading the company's IT department.

Key Responsibilities:

Manage internal IT, networking, and cloud-hosted services

Create and maintain systems architecture documentation

Ensure security of data, networks, and backup systems

Lead hardware and software upgrades

Troubleshoot and resolve system issues strategically

Assess new technologies and conduct cost/benefit analyses

Oversee IT budgeting and manage the IT Helpdesk System

Requirements:

Extensive experience in senior IT roles, including network administration and troubleshooting

Expertise in managing Cisco network environments

Familiarity with the Apple ecosystem, managing macOS and iOS devices with Jamf

Experience with Google Workspace, Okta, Atlassian products, Zoom, and other cloud IT systems

Proficiency in cloud-based IT service management, particularly AWS infrastructure

Strong understanding of VPN, DNS, DHCP, LANs/VLANs, and firewall management (preferably Palo Alto)

Skilled in IT ticketing systems management and record-keeping

Desirable Qualifications:

Apple certifications (e.g., ACSP), Jamf training, or equivalent

Okta Essentials training and certification

CCNP and/or CCNA certification or similar

Linux qualifications/certifications

Knowledge of ISO 27001 and other security standards

ITIL V3 Foundation certification

Experience managing Zoom services

Benefits:

25 days holiday, plus Bank Holidays (trialling unmetered leave in 2024)

Hybrid working (office and remote)

Tech set-up (MacBook)

Flexible working arrangements

Supported Pension Scheme

Life assurance at four times the salary

Private Medical Insurance

Interested? Please Click Apply Now!

IT Support Manager – Birmingham – Hybrid Working

Skills: