Job Description

Posted 2 weeks ago

As the IT Support Manager at Athena Care Homes, you will be the initial in-house line of contact for IT support enquiries, working to resolve or escalate their technical issues in a prompt and professional manner.
About Athena Care Homes:
Athena Care Homes is an award winning, family-owned business operating seven residential nursing homes in East Anglia where care and compassion runs through to our very core. There is a shared vision across all of our specialist care homes: we strive to provide happy, safe and comfortable care to every resident.
At Athena we celebrate everyone as an individual. Whether that’s delivering authentic care, supporting our team to make moments for our residents and their loved ones, or whether that’s learning and growing together.
About the role:
The IT Support Manager will provide on-site, remote & telephone support, training and guidance for all users of the Athena Care Home network, systems, end user devices and software applications. They will be in charge of all future projects to develop our in-house IT systems, policies and processes.
The post holder will need a full UK driving license and access to their own vehicle.
*We are unable to provide certificates of sponsorship for this role*
Salary:
£35,000 per annum, plus mileage when travelling to any of our care homes.
Shift Pattern:
Monday to Friday, 9am to 5pm.
Location:
Central Office, Russel House, Basildon, Essex, SS15 6TF – plus travel to all care homes in accordance with your role.
Key Duties & Responsibilities:
* Be first line of enquiry for team members regarding basic PC user support and IT desk liaison.
* Management of all issued devices, such as mobile phones, laptops, tablets and point of care devices.
* Maintenance of inventory and replacements of issued devices, plus decommissioning and disposals of outdated equipment.
* Collaborating with our external IT provider regarding cyber security queries and wider projects.
Training, Skills & Experience Required:
* Experience working within a similar IT support role is essential.
* Exposure to a healthcare environment, ideally Care Homes, is highly advantageous.
* Project management experience is essential.
* Expert knowledge of Microsoft Office packages, and Windows based operating systems.
* Full UK driving license and access to a vehicle.
What we can offer:
* 🧠Fully comprehensive induction.
* 💲 Competitive salary.
* 🏝 33 days of holiday per year.
* 🚨 Free Blue Light Card & access to the Blue Light discount platform.
* 🤝Refer a friend scheme