Job Description

Posted 3 weeks ago

IT Support Engineer | F8 IT Solutions – Aylesbury | Monday to Friday 9:00-5:30 with the flexibility to do additional planned work on occasional evenings or weekends, according to business needs | £28,000-£36,000 per annum, based on experience

This is a fantastic opportunity for you to join an excellent team at F8 IT Solutions. We offer IT support to medium-sized businesses!

You will be an experienced IT Support Engineer, able to hit the ground running and continue the high levels of service customers are used to and deserve.

Your experience of working with a range of different customer needs will allow you to thrive in this role, you will handle anything from basic password resets right through to complex IT projects.

Providing high levels of customer service will be your responsibility day-to-day. It will involve approximately 70% remote and phone support from Aylesbury and 30% field work at the customer's location.

**Please note that we are seeking candidates within the vicinity, with a maximum commute of 45 minutes. While most support is remote, we are keen to find someone local.**

Are you the right person for us?

The following criteria are essential for this role

The ideal candidate would have worked for MSP (Managed Service Provider)
At least 5 years of experience providing 1st line support to businesses working on a Windows Server domain or Microsoft 365 Business. Including complete setup of the user from un-boxing to ready
At least 5 years of experience supporting businesses on desktop operating systems from Windows 10 to Windows 11. Including advanced troubleshooting of issues
You will be experienced in installing network printers, either on a wired or wireless network
Working with Microsoft 365 Admin centres. MDM and Intune experience would be advantageous.
Experience working with wired and wireless networks, troubleshooting and understanding basic TCP/IP. Vlans would be advantageous.
Router setup and configuration knowledge, including wireless security and basic port forwarding. Draytek Routers would be advantageous.
Full UK driving license and use of own car with business insurance
Experience supporting various mobile operating systems (Android, iOS etc)
Experience with DNS, local site and public.
Experience with various brands of routers (Cisco not required)
What will your role look like?

Supporting clients on Windows  10, 11 and limited OSX operating systems
Supporting clients on Windows Server/hybrid MS365/Full 365 environments.
Supporting predominantly iOS operating systems, with some Android.
Visiting clients at their premises to perform regular maintenance visits – a series of checks on IT equipment and solutions
Workshop work including PC and laptop repairs, testing parts and providing clients with estimates for work required to resolve particular issues
Troubleshooting problems over the phone, remotely, in the workshop and on-site
Troubleshooting Office Suites on Windows, iOS and occasionally on OSX
F8 IT Solutions values diverse experience. Candidates must have hands-on experience with the listed technologies and tasks. Exposure without direct involvement doesn't meet the company’s experience criteria.

What can F8 IT Solutions give to you in return?

Initial shadowing of team members and on the job training will be provided
The employer provides up to 5 in-service training days every year, allowing you to grow your skills and experience, and expand your own knowledge
20 days holiday + bank holidays
Company pension and contributions
Company phone, and company laptop
Bonuses of approximately 8% of annual salary, based on individual performance and how the business is doing for the year
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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