Job Description

Posted 1 day ago

1st Line Support Engineer

📍 Location: Burnley | 💼 Full-Time | 💰 £25,000-£30,000 + Benefits

Kickstart Your IT Career in a High-Growth Tech Environment

Are you early in your IT career and looking for a role where you can learn fast, gain hands-on experience, and build a strong technical foundation?

We're hiring a 1st Line Support Engineer to join a collaborative and fast-paced support team. This is an ideal opportunity for someone with strong fundamentals, curiosity, and great communication skills who wants to grow into a 2nd Line or specialist role over time.

What You'll Be Doing

Acting as the first point of contact for IT support queries (remote & onsite)
Troubleshooting issues across hardware, software, and user accounts
Supporting Windows environments, Office 365, and basic networking issues
Logging and managing tickets through to resolution
Escalating more complex issues to senior engineers
Delivering excellent customer service and user communication

What We're Looking For

Some experience in an IT support role, internship, or helpdesk environment
Understanding of:
Windows OS
Active Directory / user management
Microsoft 365 (Outlook, Teams, etc.)
Strong problem-solving skills and willingness to learn
Clear communication and a customer-first mindset
A proactive attitude-someone who asks questions and takes ownership

Desirable (Not Essential)

IT certifications (e.g. CompTIA A+, Network+)
Exposure to ticketing systems
Basic networking knowledge (DNS, DHCP, TCP/IP)

What's in It for You

Structured training and clear progression path
Supportive team environment with mentoring
Exposure to a wide range of technologie

Why Apply?

This isn't just another helpdesk role – you'll be joining a team that invests in early-career talent and gives you the tools to grow quickly.

Apply Now

If you're ready to take the next step in your IT career, apply today with your CV