Job Description

Posted 1 hour ago

What’s in it for you

* Exposure to global IT operations across multiple locations

* Hands-on experience with Microsoft 365, cloud tech and security initiatives

* Opportunity to work on projects and service improvements, not just support tickets

* A role with autonomy, variety and real impact

* Clear progression into senior support or engineering roles

What you’ll be doing

* Delivering 1st and 2nd line support to users (remote and occasional on-site)

* Troubleshooting hardware, software, networking and M365 issues

* Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID)

* Supporting endpoint management (Intune)

* Handling IT equipment lifecycle (setup, deployment, maintenance)

* Working with partners on incident resolution and escalations

* Contributing to IT projects, upgrades and improvements

* Maintaining documentation and identifying ways to improve services

Must-haves

* 1–3 years in IT support / service desk / MSP

* Strong knowledge of Microsoft 365

* Experience with Windows and Apple devices

* Understanding of Azure AD / Entra ID

* Strong problem-solving and communication skills

* Able to manage workload, take ownership and work independently

Nice to have

* Experience with Intune or endpoint management tools

* Awareness of ITIL practices

* Basic cybersecurity knowledge

* Experience in a multi-site or global environment

* Involvement in IT projects or improvements