THE CHALLENGE

We are looking for a Support Engineer to work at our Southampton office. You will be responsible for supporting users of our products and for managing the internal hardware infrastructure. You will be expected to have excellent communication skills and be able to problem solve technical issues.

WHAT WE WILL PROVIDE FOR YOU

A collaborative culture where curiosity, creativity, experimentation and innovation are fostered
A highly motivated and energetic team bringing a wide range of talents, experience and knowledge to solve complex challenges
Opportunities to grow and further develop your professional interests
A culture that challenges the status quo in pursuit of providing exceptional healthcare and an unrivalled experience for the clients and families we support

RESPONSIBILITIES

Supporting the internal Healios Team with IT issues
Understanding web browsers and how they work
Supporting external clients accessing Healios systems
Setting up new hardware
Knowledge of how Windows and macOS work
Experience maintaining operating systems, applying patches etc
Maintaining a hardware and software register
Setting up and training new staff on hardware

WHAT WE OFFER

Flexible, home based role where you can practice from the comfort of your own home or office
33 days holiday (including bank holidays and closure days) plus a day off for your birthday
Option to purchase additional leave of up to 2 weeks
Enhanced Maternity package – which includes an additional benefit of a 3 months phased return to work paid at full salary
Laptop
Company pension scheme
Energetic and motivated culture with regular staff events
Opportunities to work on exciting and transformative innovations
CPD courses and ongoing training
Company away days