Job Description

Posted 4 weeks ago

IT Support Engineer (MSP)

Role – IT Support Engineer
Location – Warrington
Salary – £25,000 – £30,000

My client, an award-winning Managed Service Provider based in Warrington, is looking for an IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated.

Key Duties and Responsibilities:

Log, process and manage support tasks from all sources: calls, emails and tickets.
Provide triage and advice to clients, following defined escalations paths, as appropriate.
Resolve support cases and record all actions that lead to resolution at the time, in the case management system.
Where senior colleagues delegate tasks to you, carry out, record and report them accordingly.
Preparation of end user equipment primarily desktops, laptops, mobile devices and networking equipment.Technical Skills:

MS Office 365 administration
Active Directory, Group Policy, Azure AD
MDM
Virtualisation Technologies – VMWare/ Hyper-V
Windows Desktop Environments inc Windows 7 to 11
VOIP Telephony Systems configuration and administration.
2 Factor Authentication
Networking- DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, FirewallsCompany Benefits:

Paid for Training Plans and Qualifications
Company Sick Pay
Social Events
Generous Holiday Allowance
Fantastic Pension PlanIf you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV