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IT Support Analyst

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Job Description

IT Support Analyst | £25k – £26k | Derby DE1 
Monday to Friday – 8am to 4pm
Permanent Opportunity – Office Based

A fantastic opportunity has arisen for an experienced Support Analyst to provide 1st and 2nd line support service to our pretigious legal client based in DE1. The successful candidate will maintain the computers system, all applications, records, and staff queries.
You will also be proactive, innovative, and forward thinking to help drive the business forwardand be an integral part of the IT infastructure!

What we're looking for:

– Previous IT support experience in a legal practice
– Experience of computer hardware repair and knowledge of modern technology
– Knowledge of Partner for Windows
– Knowledge of Microsoft SQL Server Management Studio
– Knowledge of O365 applications and Microsoft 365 Admin Centre and Exchange

The finer elements of the role include:

– To provide 1st and 2nd line support for all PC’s, printers, photocopiers, franking machines, and other electronic equipment
– Support, manage and maintain servers, network, communication links and the infrastructure as necessary, work within budgets and agreed external support as appropriate
– Support all members of staff across all office locations, travelling will be required (4 areas in Derbyshire)
– Develop and support all applications such as Partner for Windows, Microsoft O365, Big Hand and others
– Liaise with Midland Telecom in maintaining and managing connectivity, telephone system and telephone numbers
– Work with the Finance and Systems Manager in preparing and implementing the business plan for IT and meeting the agreed firm’s objectives
– Be proactive in offering quality IT training, support and guidance to all staff ensuring good working practices are adhered to, resulting in an efficient and streamlined service
– Liaise with the HR Manager to train all new employees on their first day of induction on company systems, to then follow up on a regularly so that good work practices are adhered too, and systems are fully understood
– Update and review policies on an annual basis relating to IT, to include but not limited to: Disaster Recovery, Business Continuity, Information Management and Facilities, Data Protection, e-mail, and Internet

Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role

Job Summary

Derby Location
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