Job Description

Posted 39 mins ago

IT Support Analyst , Ceredigion
Salary – £28,350 + 10% annual bonus
  
WORKING HOURS…
M – F 9am – 5pm on site with potential to work 1 day from home once trained

THE ROLE…
Our client is a leading, health company who are seeking an IT Support Analyst to join their friendly, supportive team!

DUTIES WILL INCLUDE..

Provide first level support on the MES Systems in use at the site with accountability to the Process Specialist Manager
Be the IT contact for MES related Quality Management Systems actions.
Direct and indirect support of IT service desk and ticket management as an escalation point.
Perform software installations, upgrades, user training and troubleshooting.
Document standard operating procedures used by support staff. Assist in developing global IT standards and tools and work with fellow employees in other countries to maintain current solution catalogue.
Escalate advanced technical issues to third parties or senior members.
Direct and indirect support of IT service desk and ticket management as an escalation within the target resolution time and are documented within the ticketing system
Prioritise, schedule, and resolve problems. Escalate unresolved problems (when required) to the appropriate Analyst.   
WHAT YOU WILL NEED…

Experience with MES systems in a Pharma, or Manufacturing industry advantageous.
Experience with Linux IGEL advantageous.
Knowledge of basic computer hardware, including PCs, laptops, and peripheral components.
Experience with desktop and server operating systems, including Windows Server (Apply online only) and Windows 10/11 Pro.
Preference will be given to candidates with strong Intune/Autopilot skills.
Experience with the Microsoft Office 365, Active Directory, Service Desk Support Software, MDM (Mobile Device Management) (Intune, SCCM, Azure).
Strong grasp of Active Directory (Hybrid Azure and On-prem), Exchange, DNS (Domain Name Server), DHCP (Dynamic Host Configuration Protocol), SSO (Single Sign On)
Experience working in a team-oriented, collaborative environment.
Management of relationships with vendors and external parties who provide services to IT.
Ability to present ideas in user-friendly language
Preferably ITIL Foundation Certified   
  
BENEFITS…

Work for a global organisation
Friendly, supportive team
Beautiful location
Private healthcare
Competitive holiday allowance   
   IND123

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