Job Description

Posted 6 days ago

A great opportunity has become available for a reliable and skilled IT Support Analyst to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in the head office in Portsmouth, you will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £27,500 and excellent benefits.

Mountjoy is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.

With a focus on delivering exceptional service to our clients and customers, the IT Support Analyst position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.

Our Company values

We take pride in everything we do – Which means we expect all our employees to:

Present a professional appearance at all times

Keep your work area safe, tidy and well organised

Deliver a high standard of work at all times

We have Integrity, built-in

Our Company Benefits:

31 days annual leave rising to 36 days with length of service (including bank holidays)

We offer a flexible scheme to buy or sell up to 5 days of annual leave per year

Company sick pay after 12 months length of service/after probation

Life Insurance

Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car – paid for through salary sacrifice

Cycle to Work Scheme

Discounted Gym Membership

Employee recognition scheme

Length of Service Rewards

Childcare voucher scheme

Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee)

Our Employee Assistance Programme to support all staff

Refer a Friend scheme

Key responsibilities as our IT Support Analyst will include:

Post-image laptop/desktop configurations with access tested, following through new starter requests E2E from request to end-user acceptance.

Mobile/tablet setups with the correct policy applied/created within our Mobile Device Management tool. New policy for app management created where necessary.

Correctly escalating and following up on respective IT issues with the applicable partner and users.

Keeping our asset management tracker up to date to reflect the correct data of our ICT assets. This includes accurate tracking of changes within the business (e.g. changed IT requirements for a user due to a change in their role).

Raising order requests if spare IT stock levels drop below agreed threshold. Following through orders E2E from request to end-user acceptance.

Ensuring IT devices, cables, setups in our offices are well-presented.

Reviewing and updating our internal ICT processes where applicable.

Flagging operational inefficiencies and where authorised, proactively apply improvement measures.

Accurately logging issues, errors with our suppliers and then flagging patterns identified, so that recurring issues can be remedied.

What we are looking for in our IT Support Analyst:

Must have achieved at least Level 4 in Maths and English

Full UK Driving Licence with access to a vehicle 

Confidence and approachability

Effectively communicating with staff at all levels,

Can do attitude

Punctual

Resilience

Ability to prioritise during fluctuating demand.

Experience in a similar IT supportive role

Preferred but not required experience with mobile device support, configuration and usage of an MDM (Mobile Device Management) product.

Good working knowledge of MS Office including Word, Excel

Knowledge of PowerBI is preferred but not required

Knowledge of M365 is preferred but not required

Knowledge of Azure is preferred but not required

Knowledge of an IT Ticketing tool is preferred but not required

If you feel you have the skills and experience to become our IT Support Analyst then please click “apply” now – We’d love to hear from you!

Mountjoy is an Equal Opportunities employer and a member of the Disability Confident Scheme. We are also a member of the Hampshire Construction Training Association.

It is a further requirement that all staff must pass a DBS check

Skills: