IT Support Analyst

Full Time West Midlands (County) IT Job Pro UK

IT Support – Birmingham £23K-29K
An international design and engineering firm are looking to recruit an IT Support Specialist in a newly created role in their Birmingham based office . Joining a team of 3, you will be responsible for providing UK regional office support, as well as support for Clients offices in the UK and Internationally too. They are looking for an experienced IT Support specialist who can well on their own as the sole IT support in Birmingham. This position will suit a solutions provider, someone with excellent communication skills, who is results orientated and self motivated and can contribute collaboratively within the team. Travel to other offices will be required.
Responsibilities are varied and include:
Provide first line support for IT users, including diagnosis support and assistance to individual users of desktops, laptops, mobile devices, printers and peripheral equipment
Building and imaging new computers
Installation and or updating of technical software
Assist with new joiner and leaver IT process
Assist with some server and network administration of virtualized servers, storage management, archiving and monitoring of network performance
Working with file systems to manage, archive and copy data
Assisting with recovery of data
Assist with backups, cleaning and reconfiguring of returned PCs and laptops
Provide support for in house presentations, video conferences and telephone conferences
Ensuring that requests and issues raised are dealt with in a timely manner
Ensuring implementation and adherence to Company procedures in the management, delivery and administration of IT services
The successful candidate will have some strong experience providing first line, hands on IT support. You will need to have experience with configuration, upgrade and support of software & hardware: desktops, notebooks, printers. Knowledge of Windows Server 2003/2008 & 2010. Required Systems Knowledge include Office 365, Autodesk and Bentley software and licensing, Windows 10, Terminal.
A wonderful opportunity to join this well established, inclusive and growing company.
Immediate start available
IDA Recruitment Ltd specialises in office support recruitment across London. We work with sectors from Creative start ups to Professional Service organisations. We have a great deal of experience of the London Market and throughout our careers have nurtured long term respectful relationships with candidates, enabling them to reach their potential. Due to high volumes we are unable to respond to every application. We expect to contact successful candidates within 5 working days

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