Job Description

Posted 3 days ago

IT Support Analyst | Edinburgh | Competitive Salary + Exceptional Benefits

Join one of Scotland’s leading Microsoft Partners and take your career to the next level.

Quorum is one of the largest Microsoft Partners in Scotland and a Microsoft Direct Cloud Solutions Provider (CSP). We’re expanding our award-winning Managed Services team and are looking for passionate, talented IT Support Analysts to help us deliver world-class service to our diverse range of clients.

If you eat, breathe, and sleep technology and want to work with a company that will fully support your professional growth, this could be the perfect role for you.

About Us:

Quorum is an employee-owned Scottish success story. Our expertise spans:

Microsoft Modern Workplace
Azure Cloud Adoption & Migration
Data Platform
Security & Identity
Cloud Application Development
We work with major financial institutions, innovative SMEs, and everything in between. With strong values, a collaborative culture, and exceptionally low turnover, we’re proud to be recognised for our family-friendly, flexible working environment.

The Role: IT Support Analyst

As a key member of our Managed Services team, you’ll work across a wide range of Microsoft technologies, gaining hands-on experience in both cloud and on-prem environments. Expect variety, ownership, and opportunities to continually expand your skill set.

Your responsibilities will include:

Resolving support requests from managed service clients using your own expertise and vendor resources
Carrying out site visits on a rotational basis
Proactively managing and responding to automated alerts
Administering, maintaining, and troubleshooting Microsoft servers and desktops
Delivering hands-on fixes, installations, upgrades, and patching
Collaborating with Microsoft and other vendors for advanced troubleshooting and escalations
What We’re Looking For:

We want individuals who take pride in their work, own their tasks, and care about delivering outstanding service.

You will bring:

Strong organisational skills with the ability to manage and update your ticket queue effectively
A proactive mindset and willingness to drive improvements in efficiency and service delivery
Experience with Microsoft technologies such as; Azure Administration, Teams Administration, Azure Virtual Desktop, Intune
A current Microsoft certification — or equivalent demonstrable knowledge
Excellent communication skills, able to work with both technical and non-technical audiences
Previous MSP experience (desirable)
Experience in Legal or Financial Services environments (advantageous)
Why Join Quorum?

We don’t just say we value our people — we prove it.

Our outstanding benefits package includes:

Highly competitive salary
Contributory pension
Private healthcare
Flexible holiday buy/sell options
Home broadband covered
Exceptional training & development opportunities
Annual personal technical budget
Opportunity to earn annual bonuses via Microsoft Accreditations
On top of all this, you’ll join a friendly, supportive team that genuinely cares about helping each other grow. Our culture is built on knowledge-sharing, collaboration, and flexibility.

Ready to grow with us?

If you’re looking for a role where you’ll be challenged, supported, and given the tools to continually advance your career, Quorum could be the perfect fit.

Apply today and become part of a team that’s shaping the future of Microsoft technologies in Scotland